Hindustan Petroleum Corporation [HPCL] — complaint against still active hp gas connection surrender in 2015

Address:

Udaipur, Rajasthan

I am ravi sharma and has been a hp gas customer from 2012 till 2015 when i stayed in udaipur, rajasthan. I left udaipur in 2015 and shifted to jharsuguda, odisha for my work. Before moving out, i surrendered my double cylinder hp connection to the local distributor and completed all final formalities. The distributor returned me my deposit amount in cash and due to some system related issue (As they told me that time), they said that i will be getting an online message of the deactivation. Due to urgency to join my new office as early as possible, i had to leave udaipur trusting the distributor.

Below are my hp connection details for your reference.

Lpg id: 2 [protected]

Consumer no: 606645

Consumer name: ravi sharma

Distributor code: 19559900

Distributor name: zawar mines

I joined my new office in jharsuguda, odisha and took a new indane gas cylinder there. Since then i have been a indane gas customer.

Now in august 2018, i was informed by my present distributor that my indane connection has been blocked as my earlier hp connection is still active.

I checked my online hp account and i was surprised to see it in still ‘active’ status. I checked the cylinder refill history and i saw one last refill done in april 2016 when i wasn’t there in udaipur (Screenshot attached). I have also got a subsidy of rs 112.37 inr on 18/04/2016 credited into my account (Bank statement also attached along with). I am not sure who did this booking when i was not residing in zawar mines. Since then, there has not been any refill and yet my account is in ‘active’ status.

I called my ‘zawar mines’ distributor and they are now not accepting my plea. I even asked them that when my last refill was in april 2016, how come my connection is still in active status and not deactivated? They did not give me any answer and from yesterday they are even not picking up my phone to try and resolve this issue.

I am inclined to take this step to make a complaint to you in the hope that you will help me positively and guide me in resolving this issue. I am without any gas connection now and my family is facing issues due to this negligent act of the ‘zawar mines’ distributor.

I request you to take steps to get my account deactivated so that my present indane gas connection can be reactivated.

Thanks,
Ravi sharma