Hindustan Petroleum Corporation [HPCL] — Complaints regarding misbehaviour of staff

Address:

Thelackadan Fuels Kottamam, Kerala

Sir/ Madam,

My name is JOHN M SAJU and I am a resident in Kalady, Ernakulam district kerala.

Through this letter, I would like to bring into your kind consideration that on 28/10/2021.I visited your petrol pump for the refilling of fuel around 1.30pm in THELACKADAN FUELS in kottamom. Before refilling the diesel l stopped my car near the air filing area to fill the air, However no one came to their I waited for almost 10 min there. At that time there were 4 staffs and only 2 vehicle, In which 2 of them are talking to each other. I asked one them to fill air . They refuse to do that and said that " They will give instructions and I need to operate ". I refused it because I don't have any experience with that machine, and I am also afraid that if anything happens wrong it will cause some troubles and I said them .Afterward I argued them for 10 min while talking them one male staff shouted at me and said that he is not going to fill air and do whatever you can. And also talk to manager and she said that "only customer who filling (buying ) the fuel is applicable for free air ". After arguing with her for 15 minutes she send an female staff to fill the air .

Actually I wait there for more than 40 minutes. When I discuss this with my colleagues they said that they also have similar experience. I shall remind you that it was not the first time they are misbehaving with the customers who came there to fill the air . Iam also attaching an video clip to show the situation.I believe you would consider this as a genuine issue and you would take some appropriate action as this may lately affect the reputation of your renowned fueling station. You may contact me at [protected]

Thanking You,

John m saju

Associate Engineer appollo tyres limted

[protected]@gmail.com