Hindustan Petroleum Corporation [HPCL] — Credit for subsidy

Address:

Mumbai City, Maharashtra, 400614

I have not received credit for subsidy amount for purchase since year 2016. I had completed all the formalities for getting subsidy in year 2014 and used to get credit my icici account number[protected]. Last credit i got in my icici account number[protected] was on 30 dec 2015 (Cash memo 101107 dated 28 dec 2015). After this i have not received credit at all for purchases till date. I have not given up my subsidy however i am informed by the distributor that as per data in their system the subsidy has been given up
I fail to understand how the subsidy in the system shows "given up" when i have not given up the subsidy.

Deepak nimbalkar
Y-1, rh 4, sector 9, cbd belapur navi mumbai 400614
Consumer number 643370
Distributor raje bhavanishankar enterpries sector 6 c b d konkan bhavan navi mumbai 400 614,