Hindustan Petroleum Corporation [HPCL] — pkc nair & co mst no:[protected]v

I try to swap my petrol card number [protected] in pkc nair and co north fort gate tripunithara ernakulam on 4th september 19 at 12. 07 pm and the card was not working. After filling the petrol-only i came to know that the swapping machine was not working. I was not having enough money too. Why the machine is not working? Why there is no additional machine? Is there any internet problem? How is responsible for this?
Pkc nair &co phone number[protected].