Hindware — I'm complaining about geezer parts

I have purchased a geezer while ago .and geezer is not working..i have escalated the issue on Nov 2021, with out solving the issue they closed the ticket, and i have escalated the issue again on Jan 2022..today is April 27th and still the problem is not yet solved... Very poor service.. i have spoke to Indian customer support head also..but still it's not solved .. it's been 6 months that I'm not using the geezer... I don't know what's wrong with this customer support team.. please help me.