| Address: | Ranchi, Jharkhand, MJ278479 | | Website: | www.hindwarehomes.com |
Dear Sir,
The details of complaint are as under :
I purchased commode Hindware Make, Element, S-220 on 22.11.2015 from M/s Prem Industries, Ranchi Jharkhand and it was installed on 23.11.2015. But it was not working properly right from the first day. I lodged complain over customer care phone no. several times vide ref. no. MJ 278479, MJ275822, MJ281229, MJ 274330, & MJ281228. Accordingly, I made contact Mr. Mithlesh over mobile phone to attend and rectify the problems. He assured me at least ten times that he was coming but he did not attend. Finally, it was attended after ten days by Mr. Mithlesh Kr. and he advised me to call additional Plumber to assit him. As per his advise I called Plumber next day but he didd not come to attend the same. The problem has not been rectified till date. But technician Mithlesh and his Service Centre Incharge has claimed Service Charge of Rs. 700/- for attending the same. They are pressing hard to pay the service charge however the product is under warranty for one year as stated by M/s Prem Industries Ranchi. It may be noted that this is the worst service I have ever faced from any company in my life. I may please be furnish the warranty terms and condition of the the said product. Requested for needful action against Mr. Mithlesh and his Incharge for giving false commitments and for harassing the customer like me. I request for replacement/refund of the product and needful action at your end please.
With regards,
Ashok Kumar,
Lalpur, Ranchi, Jharkhand
Phone :[protected] Was this information helpful? | 
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Hindware — Hindware Homes Product (Commode Element S220 ) defective needs replacement
Dear Sir, The details of complaint are as under : I purchased commode Hindware Make, Element, S-220 on 22.11.2015 from M/s Prem Industries, Ranchi Jharkhand and it was installed on 23.11.2015. But it was not working properly right from the first day. I lodged complain over customer care phone no. several times vide ref. no. MJ 278479, MJ275822, MJ281229, MJ 274330, & MJ281228. Accordingly, I made contact Mr. Mithlesh over mobile phone to attend and rectify the problems. He assured me at least ten times that he was coming but he did not attend. Finally, it was attended after ten days by Mr. Mithlesh Kr. and he advised me to call additional Plumber to assit him. As per his advice I called Plumber next day but he did not come to attend the same. The problem has not been rectified till date. But technician Mithlesh and his Service Centre Incharge of Ranchi has claimed Service Charge of Rs. 700/- for attending the same. They are pressing hard to pay the service charge however the problem has nt been recrtified and the product is under warranty for one year as stated by M/s Prem Industries Ranchi. It may be noted that this is the worst service I have ever received from any company in my life. I may please be furnised the warranty terms and condition of the the said product so that it could be brought to the notice of other authority regarding the service charge of the service centre. Requested for needful action against Mr. Mithlesh and his Incharge for giving false commitments and for harassing the customer like me. I request for replacement/refund of the product and needful action at your end please. With regards, Ashok Kumar, Lalpur, Ranchi, Jharkhand Phone :[protected]