Hindware Sanitaryware Collection [Hsil] — Again Hindware customer support

That I have booked a complaint regarding malfunction of concealed cistern vide complaint number WHR1369291 dated 11/02/2021 but still service engineer never attended instead I have contacted him many times but he pretended to attend it tomorrow and so on. Kindly let me know the escalation matrix for attending the complaints.
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Hindware Sanitaryware Collection [HSIL] customer support has been notified about the posted complaint.
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    Hindware Sanitaryware Collection [HSIL] Phone
    +91 12 4477 9200
    Hindware Sanitaryware Collection [HSIL] Address
    3rd Floor, NH-8, Park Centra, Unit No 301& 302, Jal Vayu Vihar, Sector 30, Gurgaon, Haryana, India - 122003
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