Hindware Sanitaryware Collection [Hsil] — Bathroom Taps and faucets not working properly and service requests are not attended duly

Address:

Road No 4D, Adarsh Nagar, Samastipur

The products in subject are well in warranty period.
Made service request on 30th July. After repeated calls to device person, he came and went back without resolving issues.
I talked to Bhagalpur based area service coordinator and assured me that service engineer would visit the site to find the issue.
Later on 2nd August, I received three sms confirning three different service requests that I had not made.
Afterward both the coordinator and the service person stopped receiving my calls.
On 4th August, I dialed customer care to find the status of my service requests. Customer care executive told me that all my service requests had been successfully completed as I had shared my happy code with service person. It is to be noted that I had not shared the same with anyone.
When I told the customer care executive what really had happened, he told me tomake a complaint through email at [protected]@hindware.co.in. And I make the complaint even over there in the morning of 4th August itself.
But still even the receipt of my mail has not been acknowledged.
Very pathetic ...