Hindware Sanitaryware Collection [Hsil] — closet indian style

Address:

Thiruvananthapuram, Kerala, 695573

1. This is pertaining to one of the Indian style closet bought by me manufactured by hindware company(Please refer service request number AH015067 on 10 August 2018.). I bought this closet from Lalita Enterprises, Trivandrum on 28/12/2016. After 7-8 months some cracks started appeared on the periphery of the flap of the toilet. While cleaning, it started falling down. Again another crack is appeared on the product and another piece of the toilet again fallen down while cleaning. Now the third crack is started appearing on the toilet. I realized now that it is because of the problem in the product and that is why it is getting cracked again and again. Accordingly I called hindware customer care and registered a complaint. I received two calls from following numbers:-

(a)[protected]

(b)[protected]

2. The caller from first number told me to keep the bills ready and told to produce the same when the technicians visit the site. The caller from the second no also told me to keep the bills ready. I told him that the product was bought one and half years back and will take some time to check the bills. He again told me to find the bill and launch a complaint again. After finding the bill I called your customer care again.

3. On 11 Aug 2018 I got a message at 1918 hrs from Hindware firm saying following lines “ we are unable to accept your warranty claim, as product concern reported by you is not a manufacturing defect”. I bought a product from a reputed company like Hindware with a confidence that you don’t compromise on the QUALITY of the product and the product will not have any defects. In addition you will give a sincere advice and services as boasted by the firm. I still not understood as to how the firm like Hindware WITHOUT SEEING the product installed at my home can assess and say that defect of the toilet fitted in my home is "NOT A MANUFACTURING DEFECT"?

4. I never expected such a casual and an irresponsible act from a reputed company like Hindware. The company should understand that the customer is not a fool to take the company's illogical conclusions. The company also should have a commonsense to understand that the fitting charges are even more than the cost of the product. Just for the sake of it, no one ask for the warranty services.

5. Hindware firm bosts of 10 year guaranty for their product. The behaviour of the customer care will put a question on the same. So when ever you buy a sanitary ware, plese don't go as per the company claims. look on the customer review and then buy the product.