Hindware Sanitaryware Collection [Hsil] — Commode has cracks on it

I have two commodes which has cracks on it and were broken.
Hindware assitant have come and checked it and provided information to the company.

But I have received a call from customer care informing me that the complaint is rejected.

There was no reason why the request was rejected.

I was even asked by one of the customer support person to not call back as we would not be getting the claim on this.

The company is not at all bothering about the customer's after the purchase is done. It is just leaving the customers and the trust on the company being damaged.

We have seen many cases which are rejected. I want to know the reason why the complaints raised are rejected without any reason even if the product is in warranty.

I need justice on this please!!!