Hindware Sanitaryware Collection [Hsil] — complaint against worst product

Address:

B-177, Street No. Majlis Park, Adarsh Nagar, New Delhi, Delhi, 110033

This is to inform you that i have purchased the items from hindware on 1 oct 2019. Please find the below attachment for your reference.

On 31 oct 2019, i have raised a complaint against the products where i am facing an issue of getting products in dull color, i have tried to clean the product many times but still, they are getting dull within 1 month period of time.

My first complaint number:- bibep000919, within 2-3 days your expert visited at my place where hi promised he will get it changed within 3-4 days, i have waited for 15 days but no response.

After that i have contacted the cs team again, executives give me a false statement like your address is untraceable, how it can be one expert visited at my place but the executive told false statements, then your escalation dest confirmed me that you will get assistance within 1-2 days.

After a month 1 more expert that was outsourced from your company visited my place and confirmed that within 2-3 days he will get back to me with all the products and get it replaced but no response from his side till yet.

I have contacted many times customer service, they have created a new complaint without my knowledge just saying your last complaint has been closed. They always give me false comments that your contact number was not reachable your house was not traceable.

I live in the middle of the main market and also it is a well-known area in delhi (Adarsh nagar-110033)

I have to contact your employee mr. Sanjay - [protected] who takes care of north delhi area to arrange a visit and get it done but no positive response from his side,

I would request you to get it done on priority else i have to raise the same in consumer court.