Hindware Sanitaryware Collection [Hsil] — Defective Pullout faucet

Address:

delhi

I bought a Hindware kitchen pullout faucet from Delhi Paint and Sanitary store, Jagatpuri and installed it to my kitchen after 10-15 days.

After installation, not even a single day it worked properly, there is no pressure in the water coming out from faucet and after a few days, it stopped working. When I complaint for it, enginner visited my place and told me that he has no idea how to fix this kind of the faucet as he has not taken a training on this.

He then tried several things and could not fix that. After a few days another person came and told me that the faucet is defective and he has raised the issue to their quality team.

When i followed up with the quality team then i got a response that there is no defect in the faucet and they cannot do anything about it.

Even after several follow-up, neither my problem is resolved not i am getting any response from quality team for it's replacement.

All other faucets are working properly at the same pipeline.

I bought this faucet for Rs 6000/- and neither I can use it because it is not working and nor i am getting any resolution/replacement from Hindware.

I am not sure what do they mean by warranty when they are not resolving problem.

I am very much disappointed after buying a faucet from this reputed brand. :-(