Hindware Sanitaryware Collection [Hsil] — floor mounted wc

Address:

122001

Myself have purchased a wc for sel[censored]se which started to give flushing troubles within 3-4 month of its installation. Since then i have launched numerous complaints as listed below and various visits have been made by the service engineers. Twice they have established that the piece is defective, taken snaps and assured that it will be replaced, but there is no solution.
The dealer too has followed up, but now is asking me to write a mail in this case to yourself as escalation.
We recommend your products to our clients but facing such problems in own premise naked us loose confidence in the brand.

Complaint nos. At various times are as follows:
1. Complained on - april 09 2019: bd013185 - assigned to subham
Follow up message received on - april 18 2019 - stating some more time is needed
April 20 2019, it was reassigned to subham, then reassigned to yogesh saini on same day
No resolution since then
2. Complaint on july 18 2019: bg027543 - no resolution
3. Complaint on october 01 2019: bi040749 - assigend to anil kumar - no resolution
4. Complaint on october 18 2019: bj025212 - assigned to subham
Follow up message received on - october 21 2019 - stating some more time is needed
Follow up message received on - october 29 2019 - assigned to mohammed
Follow up message received on - october 30 2019 - assigned to anil kumar
No resolution since then
Is this the kind of plight hindware gives to its customers in after sales services.
I request you to kindly replace the defective piece and do contact me for any further information.