Hindware Sanitaryware Collection [Hsil] — Pathetic service and no resolution - Hindware Services

Address:	hsilgroup.com
Website:	www.evok.in/hindware-atlantic-cristallo-25l-2kw-storage-water-heater/p/14999285

I am having water leakage issues with the current water heater; however, I'm unable to get a solution / replacement for the same since a month now. The current complaint number associated with the same is WHR1779685.

The technician came and suggested to go for the replacement as the heater is not repairable; however, it's been a month now, no updates from anyone. Upon calling the customer care team they say the issue has been escalated, but no reference or update for the same. The area manager or the area incharge Mahesh and Sravan Kumar (number provided by customer are Team) never pick up the call.

I owned the product 3 years back; however, I could use it hardly for 6 month in total. Every 3 months the product will have water leakage issues and the company would take at least 6 months to have it replaced. The faulty product was already replaced twice, but so far the issue continues. Upon calling the customer care team, they always say the issue has been escallated and it keeps on and on and on. I have 10/12 people's name now in my contact list from the company WHO NEVER BOTHERS TO ANSWER CALLS or HELP with a RESOLUTION.

I have never seen such PATHETIC SERVICE AND SUPPORT TEAM FOR ANY APPLIANCES I HAVE USED SO FAR. THEY ARE JUST A BUNCH OF NON-WORKING TEAM WHO DON"T GIVE A DAMN TO CUSTOMER"S PROBLEM...RESOLUTION IS FAR AWAY WITHIN THEIR REALM.