Hireach Broadband — frequent disconnect and no internet

Address:

Bairagiguda, Bandlaguda Jagir, Hyderabad, Telangana, 500081

This broadband company hasn't offered monthly plans for our locality and i had to end up opting for a yearly package which is worth inr 7000. They did promise uninterrupted service. Yes, they did provide the service, until 3 months ago when the interruption started. When i complain on disconnection, they visit the place, remove the plug and insert it back to the port and ask me to check the connection now and it works for couple of hours. Then the actual problem starts again. It starts with frequent disconnection followed by completely disconnected internet. As the mobile network coverage is very poor in my locality i completely relay on the isp and this disconnects me from contacting my family when home.
I requested for refund and they don't respond. I complain on the issue, they stopped responding now. If this is the case, they should stop their business of providing internet services and probably the customers cannot be cheated by their initial promise.