Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

I raised service request .xxx0482 a month back because my compress was not working. Agent came after a week and informed that PCB board has issue and since it is in warranty it will be replaced free of cost. After 2 weeks i got a sms saying 'Your call no .xxx0482 is closed in our system'.

I again called the customer care and they asked me to raise new service request and admitted by mistake it was closed. New service request xxx4549 was raised. After two weeks (on July 5th) the service request was closed automatically without my approval.

I called back to the service center, customer care, mailed them multiple times, contacted via twitter... Zero response till now.
I suffered a lot with Hitachi this summer and never ever seen such a service from any company till now.

Hi,

I hope this message finds you well, although I must confess that my current state of mind is far from "well." I am writing to express my extreme frustration and deep disappointment regarding the unresolved issue with my air conditioner, which has been non-functional for the past 1.5 weeks.

To say that this situation has caused me immense inconvenience and discomfort would be an understatement. Despite my repeated attempts to seek assistance and multiple follow-ups with various individuals within your company, I have yet to receive a resolution or even a satisfactory explanation for the delay.

When I initially reported the malfunctioning air conditioner, I had hoped for prompt action and a swift resolution. However, the passage of time has only exacerbated my frustration as the spare part required for the repair remains elusive. I have taken all the necessary steps to cooperate and provide any information or documentation required, yet I feel as if my efforts have been in vain.

The soaring temperatures during these past weeks have made it almost unbearable to spend any time at home. I have suffered through sleepless nights and endured the sweltering heat, all while patiently waiting for a resolution that seems to be slipping further and further away.

It is disheartening to think that a reputable company like yours, which prides itself on providing quality service, has failed to deliver on its promises. I implore you to understand the gravity of this situation and take immediate action to rectify the issue.

At this point, I no longer wish to be placated with empty assurances or vague promises. I demand a clear timeline for the arrival of the required spare part and the subsequent repair of my air conditioner.

I must emphasize that if this matter is not resolved promptly, I will have no choice but to explore alternative options, including seeking legal assistance. I sincerely hope it does not come to that, as I believe in finding mutually beneficial resolutions.

I trust that you will treat this matter with the urgency and seriousness it deserves. I eagerly await your prompt response, providing me with a concrete plan of action and a definitive timeline for the resolution of this issue.

Call Number for Issue Raised - [protected]

Regards

Deepanshu Das
M - [protected]
Address - H.no - 1177, Sector 3, Ballabgarh
Faridabad, Pin - 121004

Sir my window ac freezes ice and cooling is less then the normal. Otherwise working fine. I think it's gass problen.

It has been more than 2 months, I had requested repair of my split AC. The technician visited in March and had taken advance of Rs 2000 (sent to ‪+[protected]‬). They later cancelled the existing call and placed a new one with number [protected]. I have been calling the technician and Hitachi's customer care, however, both are hanging up on me- the technician has blocked my number and Hitachi customer care knowingly stage network drama and put the call on hold. I had requested CC three times to escalate the issue due to which I received a call ‪+[protected]‬ from the escalation department but they haven't done anything since last month. I have now my money stuck, time wasted and am repenting of make a choice of purchasing Hitachi AC. The worst part is that during the initial chat with technician he said the product is available in India but they is some issue with logistics. How long can a part take to move from 1 part of India to other? Please help me get my hard earned money back.

I bought a Hitachi AC (HITACHI 1.0T3S FS-RAFG312HEDO) on 20th April 2023 from Seema Electronics, Burdwan, West Bengal, Pin-713101. The product that has defect item. Even after informing the dealer they did not respond as such. So I want a replacement of this product. Please guide me what should I do for that.
Primary Ph. No- [protected]
Secondary No- [protected]
Email- debabrata.modak.[protected]@gmail.com

I have purchased one 1.5 Ton SPLIT AC - 1.5TR HITACHI KASHIKOI 5100X INVERTER - R410A - RSOG518HDEA in the year March 2021 . ( Raipur Electronics-Kharagpur, WB). Add-540/324/1, Inda, Kharagpur. WEST MEDINIPUR.-721305
[protected]@raipurelectonics.com

Service request CALL- NO-[protected].
Hitachi complain ref no-80CE46A1347

Within less than 2 years I have noticed that the machine is giving less cooling day by day and Now it has stopped cooling. I have already lodged complain in Hitachi service Centre ( Call no-[protected]) and Technician visited and collected the machine to Hitachi Service centre for investigation and repair .
Now, I have received a call & mail from Hitachi service centre[protected] at 4.25 pm ) informing that the Indoor unit has been detected with leaks at multiple points and has to be replaced along with other accessories . According to service centre, the total anticipated expenditure will come around Rs 14, 000=00. I have also received a sms message that the call no- [protected] is pending due to payment .
How such a premier company like Hitachi sells such poor quality of (SPLIT AC - 1.5TR HITACHI KASHIKOI 5100X INVERTER - R410A - RSOG518HDEA) which becomes defective within 2 years troubling customers for waste of time and money.
Since it is a clear case of “MANUFACTURING DEFECT “ for which the indoor unit is detected with multiple leakage ( As informed from service centre over telephone on[protected] at 4.25 pm) it must be covered under “LATENT DEFECT LIABILITY PERIOD “ and the defective Indoor Unit should be replaced with a NEW INDOOR UNIT to be for compensating the cost of damage and harassment to an esteemed customer of Hitachi.
Kindly look after the problem and give an immediate solution so as to replace the defective unit free of cost and serve justice to a bona fide customer.

I have purchased hitachi 1 ton window ac from vijay sales indrapuram on 12/4/2022 and after one year there is problem in my ac of not cooling and then i called the hitachi customer care which is worst as they have not reponded and i have found one whatsapp number from where i raised a complaint after they see the ac they said your one year warranty is over as it s a gimmick fighting over it and they also want me to give them visiting charges to see the fault

I have purchased Hitachi AC 1.5 ton AC in June 2022.
I am not a frequent AC user.
Still, there are 2 times that PCB board inside the outdoor unit has been replaced. Since it is in the warranty, it is replaced freely. But what after the warranty? The technician of service recommended a stabilizer, but company says no need. Then what should I follow?
I have informed to the company if there is a third time PCB problem within the short duration, then it will be a problem with your product.

My refrigerator is not working well. Items which we put in the refrigerator are melting…

Attention Guy's,
I want to inform you all the some fraud person taking payment on behalf of the offer letter for HITACHI GLOBAL,

actually I have received a mail from [protected]@bipsindias.in ( Person Name - Aryan Singh Contact no - +[protected] on 24th Feb 2023 that my profile was shortlisted for the position of Senior General manager post your 1st will going on the 25th Feb 2023, Aryan Singh called me and said that one of the Japanese persons took my interview on call, after the interview he said that your result will declare by tomorrow, on 27th Feb I have received a mail from [protected]@hitachi-global.com that you are selected for 1st Round for 2nd round it will on Skype on 2nd March 2023 please provide some mandatory documents like (Adhar, pan, educational certificate, offer letter etc) and he want Profile Varification Certificate (I didn't here before), he said that submit all your documents and profile Varification certificate is mandatory I said that don't have but he said that I'm giving a number (Aayushman Singh, Mobil no - +[protected] mail id - [protected]@hireright-service.com), then aayushman Singh called me and said that I'll make this certificate within 2 days he said that they want 5264/- Rs. for this I didn't have any idea that they are fraud, I have talked with some of my CA friends he told that it will take 1week to make this certificate and approx cost will 4500+Gst but I told him my interview going on after 2days, finally I send him money to their account but they all are fraud, I request you to all Candidates just ignore these type of mails and request from company that stop these type of frauds person and keep me safe because they have my documents. I request from crime branch that arrest these type of fraud person.

Fraud offer letter

Since no one contacted me since yesterday and no service provided for now almost 15 days.

I have contacted the Grahak Seva : the STATE CONSUMER DISPUTES REDRESSAL COMMISSION MAHARASHTRA

Post this I will arrange a legal notice through Consumer Protection Bureau.

When it’s so difficult to raise a complaint no doubt I will take to months to fulfill a warranty commitment

Paid for visit and registered the issue
Was told the compressor is not working and will have to be replaced with that i have to pay 3500 additional for gas
I agreed but then again I was told by your service engineer, if I want to do it early then will have to buy the compressor with 10k otherwise will have to wait for months. I told I will talk to customer service about this. Since then he is not picking up, customer service is not giving me any SLA. Hitachi is really worst than a street vendor when it comes to keeping promises and warranty fulfilment

ref number [protected]

[protected]
My 451 L 3 door fridge is not working
I raised a complaint and paid 500 for a visit
Gave him the invoice, the repair guy gave me 2 options, claim warranty with 3500 to replace the compressor but wait for ever since Hitachi will take months to give u parts in warranty or pay him 10k and fix everything. I refused and said I will complain. He is not picking my calls now but he was right the replacements has no update and Hitachi turned out to be worst than a street vendor when it comes to client services and keeping warranty promises

I have a mail from bips hr Raj Roy and team regarding a job interview confirmation mail in Hitachi automotive systems in Japan
Is there any job vacancy in Japan location for post of sr sales manager

Hi Team,

I need to give you a quick attention on incident happened with me by the name of Hitachi Automotive System(FRAUD).

Company Name - Hitachi Automotive System from Japan(As mentioned on mail)
Email ID - [protected]@hitachi-global.com

On 20 December 2022, I got the fake job mail notification by the name - HITACHI COMPANY from JAPAN(Fraud Company). On 22 dec 2022, they took my interview telephonic round in a Japanese accent and that too was fake.

Then on 23 Nov, 2022 they mailed that I was shortlisted for the second round and asked me to share some documents(ex- Profile verification certificate) which I did not have. So I asked HR recruiter(Fraud Person - Raj roy) on whats up about this certificate because I never heard about it, so they said will give you a contact number of agency(Fraud Person - Aayushman Singh from Hire Right ) they will provide you the profile verification certificate and for that you need to share them some of your documents and unfortunately I mailed the documents of hitachi global email Fraud website) my documents on mail like - Passport, Highest Qualification certificate, Passport size photo, Experience certificate of all the companies, last 3 month salary slip etc.

All these below source of contacts are fraud, please help in saving people from such frauds & i have share my confidential records with them, how to get it back..

The phone call i received was from +[protected] raj roy they claim [protected]@bipsindias.in.. link of the website : https://www.bipsindia.in/

Door not closing properly and door rubber default

Hi Team,

I need to give you a quick attention on incident happened with me by the name of Hitachi Automotive System(FRAUD).

Company Name - Hitachi Automotive System from Japan(As mentioned on mail)
Email ID - [protected]@hitachi-global.com

On 16 Nov 2022, I got the fake job mail notification by the name - HITACHI COMPANY from JAPAN(Fraud Company). On 17 Nov 2022, they took my interview telephonic...

I raised a complaint to change my refrigerator door and made a payment of ₹25790 to its vendor on 21st September.
Since then I am constantly trying to find the status but of no use. Call multiple time to its customer care but they don’t have any information to share as they are equally blind like me. Vendor is not picking my call. So it’s a catch 22 situation.
Share the complaint reference from hitachi
[protected]