Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

I would like to bring to notice the pathetic service by Hitachi. I have been trying to contact customer care for registering complaint of AC not cooling properly. However, I was always told that the "system is undergoing upgrade" and they are not able to register complaint. I was always suggested to call after some time, but, every time I received same response.There is no mechanism to escalate this issue with the service center. There is...

I bought an 5 star window ac of Hitachi on 12th April 2015 from Reliance digital store at Shopprix mall Meerut. Now this is ac is not working called customer care they are saying gas leak is there needs gas refill and welding. Without use the ac stopped working. I need help .. For This ac I paid 33597 rupees....

Respected sir, We have bought 7.5 TN concealed HAT AC on 23.11.2011 from Golden Refrigeration co, Kolkata, India and is still under AMC as every year we are paying the AMC charges to Golden Refrigeration co. its been almost one month we have been chasing them to repair the AC but it is still not rectified, the mechanic who comes from there says that he has informed the management for change of cooling coil but no one is responding...

Dear Sir, I have logged a complain no.[protected] dated 7th June'15 but till time no body came here to do service. Local service center do not answering properly. Please help in this regard as i am having such a bad experience with Hitachi service center, Patna. Regards, Sumit [protected]...

Product - Hitachi Window AC; 1.5 Ton Date of Purchase - July 2014 Complaints - 2 ALL COMPLAINTS RECTIFIED ALMOST AFTER 10 DAYS. I had registered a service complaint with Hitachi on 3rd June 2015, and the technicians came on 8th June, 2015, that too after repeated calls from my end. The customer care department and the technicians were told by me, that like the previous problem which occurred 2 months ago, the current problem is the...

Hi there, I bought a brand new 2-ton Hitachi AC (RAC222HUD) in the month of November 2014 from Electronic Paradise, Janak Puri, New Delhi which was installed in May 2015. From the very first day after the installation it has become headache for me. AC's compressor automatically stop working after 2 to 3 hours of working. I called 5-6 times to the Hitachi Customer care over the phone to look into the matter, with 2 times online and 2 times...

I have purchased a Hitachi DC Inverter 1.5 Ton AC from M/s Vijay Sales Vadodara two months back and few days just after its installation i have been after Hitachi to various complaints and now after two months it has stopped cooling also. I don't understand how such a big brand is selling the such product in market where they claim to give 5 years warranty and hardly in two month their product is not working properly. I have also talked in...

Hello I want to register my complaint against your product;HITACHI SPLIT AIR CONDITIONER which i bought last year on 29th JUNE, 2014. I bought Hitachi Air Conditioner & from the very first day itself it is creating trouble.There is consistent problem of WATER DRIPPING from indoor unit of the Split AC.I have taken your customer service thrice before but the problem still exists.I think there is certainly some manufacturing defect in your...

Hi, Last month I have purchase Hitachi Split 1.5 ton inverter AC from Vijay Sales, Dwarka. They delivered AC next day and within 3 days Hitachi installed the AC. But after the installation I find out the swing of AC is not working, so I logged the complaint but no one comes for next 3 day. After doing follow-up again services man comes and after checking he said I’ll send his senior which never come. I again log complain and after...

For my Hitachi 1.5 Ton Split Ace Cut out AC only 2 free services have been carried out, for the 3rd service I have already given a service request on 27th June. Ref No: [protected] and [protected]. I have remained them twice.. My service warranty is getting expired on 3th June.So I request you to do the needful at the earliest. Dr.Sheik [protected]...

I am using hitachi window air conditioner 2.0 ton, model number :- RAT322KSD which is under semi comprehensive service contract from hitachi home and life solutions ltd. B59 Mangolpuri industrial Area phase II. Despite of registering so many complaints on customer care number from last 2 months, i am not satisfied with quality of product and services what Hitachi is provinding. From the date of purchase following things has already changed:-...

Called up Hitachi service 4 days ago to look at the problem with Hitachi air conditioner and they said some one will attend the problem with in 2 days. Even after 4 days of raising a service request, technicians are calling up to say only that they do not service in the area and someone else (from a different service center location) will need to attend the problem. I finally had to cancel the request and waiting for a local service person...

Hello, I have bought Hitachi AC 1.5 ton Model(KAZE +) from vijay sales Ahmedabad last year in March-2014.As per Hitachi company service policy they provide three free service in first year, but i have been served with only one. I have logged mine complaint in Hitachi Customer care(by email and by phone) but no one responding well. Requesting you to please let me now what i have to do now? Regards, Suhas Shetty [protected]...

My husband and I bought an AC from Hitachi less than a year ago and already the compressor is out and we've had nothing but problems with trying to get it fixed. First, the technician was awful and just briefly looked at it and said there was nothing wrong with it, yet it was blowing only barely cool air. Then there was the customer service people on the phone. My husband has been calling them for days and still no one is here to fix this...

I bought hitachi kashikoi 300i 1.5 tonne ac on 5th may with installation request no. [protected].The several follow ups & requests installation technicians arrived on 13th but without proper safety tools to work on height and after possible arrangements the quality of piping & insulation was found very- exceptionally poor. I sent poor piping pictures to Mr Deepak of hitachi via whatsapp. When asked for better insulation, charge was demanded,...

Hi, I purchased a New Hitachi window AC 1.5 ton on 5 April 2015 and from the date of purchasing the AC is not working . I called in Hitachi customer care on 13 April 2015 and I had registered my complaint (complaint no. was [protected]) . On 17 April the technicians visited at my home and they found that the room temperature censor is not working. they said to me they will replace it within 2-3 working days . But no one is came at home after...

i purchased an A.C.of 1.5 tonne on 2nd may 2015 from patra electronic cuttack but it took three days for installation.The installation became defective and it took two days for making it operative.Now the vertical deflector of indoor unit is detached due to wrong installation. complaint was made to service centre at bhubaneswar over phone no.[protected] and [protected] two daysago but none of them receiving the call nor taking any step to make...

Have bought Hitachi split ac 5 days back.and it started dripping water inside the room an hour after its installation and the remote is not working as well.when called the customer care centre, they said the mechanic will visit today/ tomorrow. but no one come within these 5 days. i have called up many times but i get the false promise only .didn't expected such a service.pathetic experience.won't buy any other product from your company if...

My name is Ritesh Ahuja and I lodged a complaint on the[protected], for no ice formation in my fridge, after which I called and followed up 7 more times for the complaint not being attended, I was assured that it would be done-up within 48 hours, today makes ten days and still the complaint has not been attended. This is the worst face of service, visible by a company like Hitachi, very sad....

Field call Report / Service # : [protected] Customer Name : K.Ameer Khan Registered Mobile no : [protected] Dear Hitachi Team, Our split a.c. (model # RMU023ENDZ1), with two indoor units and an outdoor unit, was getting tripped as soon as we turn the a.c. on. So we raised a service request with your team, and had them check on this. Initially, your team performed some checks and confirmed the issue to be with the compressor...