Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

I have entered into an annual maintenance contract with the above company on 23. 09. 2013 for maintenance of my 1. 5 ton hitachi kaze rau318ksd split ac (Ref no : 986) . According to the contract they will provide 4 (Four) routine service apart from breakdown of the machine during the period which expired on 22. 09. 2014. I had paid the contract price by banker's cheque no. 017943 dated 23. 09. 2013 for rs 3, 522. 00 drawn on u. B. I. But even after repeated call they had attended only once. Thus i have deprived of their service even after paying the full consideration amount. In my opinion my machine is damaged heavily for the non - servicing. I am, therefore, claiming a compensation of rs 1, 00, 000. 00 against the company. All the papers are with me. Their address is hitachi home & life solutions (India) ltd. , 33, kabir road, ground floor, kolkata - 700 026. Telephone no :[protected] / 2164. Namw of the complainant : mr. Kaushik kumar basu, 31, harish mukherjee road, 2nd floor, flat # 20, bhowanipur, kolkata - 700 025. Mobile no : [protected] / [protected]. Email : [protected]@hotmail.com.

I had purchased an AC of above mentioned brand from Sales Corner, Kothi char-rasta, Vadodara.From the day of installation from the same day the AC was a defective piece.I complained about this to the retailer (Sales Corner).But they were not ready to accept the claim.Then I called to the customer care number of the Hitachi.They sent a technician to my address.Two technicians came to my address and tested the AC as I had complained about the improper working.They tested the AC and the outer unit.They found that there was a problem in the outer unit, Cooling problem and gas leekage from the compressor, to which they assured me that the total unit of AC will be replaced by a new one within two working days.But since 2 weeks no one came to replace the unit inspite of calling the customer care frequently each day.They always gave 48 Hours of time of replacememt but was not done.Then I called the retailer and investigated about the situation.But from his talks I can easily make out that no one was ready to take the responsibility, not the retailer nor the Company.I had purchased the AC in summer dated 19th of May, 2015.But due to such worst service I could not use it in summer and I had many problems due to this.Since 43 days I have been complaining regarding this issue to both the retailer and company.Before 6 days they sent a new unit to my address and took back the older one.But till today no one came to install the new AC. It has been 43 days of constant complain regarding the AC. It proved to be total waste of time and money for me. Please help me to get out of this fraud. Thanking you, Kaladharan C.Kurup

I am regular customers of hitachi products. I purchased hitachi split A.c i have water draing(from indoor unit) problm from the date of purchase. I complain many time in hitachi customers care my complain no is ([protected], [protected]) but i am not satisfied with my complaint. A mr bahadur ac technician from your company came with a onther person to repair A.c he cheked and told me that your indoor unit is faulty and head to replace. He told me that after 2 or 3 days i will come and solve your problem. but no one come i complaint many time but not get any response

I purchased a ac model RAW018KTH sr no.[protected] dated 05/06/15 in patna Bihar. At time of installation the installer is not able to use the remote and even AC is not cooling properly. So they told that they will change the AC remote. After repetitive follow-up the hitachi technician turned-up on 28th June and confirmed that the remote is not working and AC need to be repaired. Have we purchased a 2nd hand used AC? At the peak of season we are not able to utilise the cooling from AC This kind of support we never expected from the Hitachi. So kindly replace the the AC.

I purchase hitachi 1.5 ton a/c three years ago.Last year I take AMC from hitachi co. After 9 months I call in hitachi co for service but there is no response from service centre, after two days I received a call from service centre there they says there is gas leakage problem in your a/c.l told them that l have no problem in my a/c and I only want washing service for my a/c in AMC but they says that if you don't refill gas in your a/c we can't do any work in your AMC

I purchase a hitachi AC two year ago. I requested to repair my AC. my complaint is for no cooling.I register five time my complaint through customer care and send mail but there is no response. My request is to solve my problem as soon as

Dear Sir, I have purchased a Hitachi Air Conditioner one year back. Now I wanted to take Annual Maintanance Contract for my AC. I have contacted your local (Vadodara) service centre on 20.6.2015 and requested to send somebody to my residence for AMC. On the next one service man came and inspected my AC and I was told that he will come on the next day with all documents of contract for collecting the cheque. But I am sorry to say that inspite of so many my phone calls nobody has turned to collect the cheque for AMC. I don't understand why this happened in such a reputed company like Hitachi. On this incident I have to think twice when going for another purchase of Hitachi products. Pl. do something for getting my AC serviced under AMC. Yours faithfully, Viswanathan Pillai ([protected])

dear sir, we purchased the refrigerator on dated 27.04.2011 doc. no.[protected] from sahu agencies aliganj lucknow and compressor having under 5 years warranty we have paid r.2900- on dated 23.06.2015 for service charges / handling charges of my refrigerator against my first complaints no.[protected] dated 10.06.2015 but the problem has not been resolved at all till date... today we again complaint regarding the same problem with my complaint no [protected] dated 24.06.2015 the service of the company is too poor and now they have not responding of my calls... making calls to # [protected] mr. nikhil # [protected] mr. sameer # [protected] mr. nikhil chat with omni on 13.06.2015 and david on 14.06.2015 & 15.06.2015 after too many request and making calls to above nos. they attend but the problem persist as before of service... the service engineer told that they replaced the compressor which brought from noida on 20.06.2015. now we would like you to provide me a good service and kindly change my refrigerator thanks & regard sandeep shukla # [protected]

I have already complained for 3-4 times for ac service in last 6 days.But there no response from their side.This company is totally cheat their clients because they are sell only their product and not giving any service. I want to give this product back because i don’t want to buy this type of stupid company’s product. M : +91-[protected]

hello i have purchased my ac two month back from hitachi e shop after instalation ac is not doing cooling one time technician came but not able to rectify the issue and he told us that there is no room on the first floor that why cooling is not done which is totally irrlevent excuse of company after that i complaint my times but issue still not resolved my registered mobile no is [protected] and registered compalint request is complaint no date ​[protected] 24th may​ ​[protected] 28th may​ ​[protected] 5 jun​ ​[protected] 20 jun

MY NAME IS MOHAN LAL BANSAL AND MY CONTACT NO. IS:- [protected]. I PURCHASED A 1.5 TK SPLIT AC, MODEL NAME:- RAU518AVD FROM RAIPUR ELECTRONICS FROM HOWRAH, INVOICE NO. HW/0453/15-16, DATED:- 14/05/2015. INSTALLED ON. 18/05/15. AFTER ONE WEEK OF INSTALLATION IT IS NOT WORKING PROPERLY, I COMPLAINED, TECHNICIAN CAME, HE RECTIFIED THE PROBLEM. AGAIN AFTER 2 DAYS AC IS NOT WORKING AT ALL. AGAIN I COMPLAINED, TECHNICIAN CAME AND THIS TIME HE TOLD ME THAT HE IS NOT ABLE TO REPAIR THIS AC AS IT HAS TO GO TO SERVICE CENTER. I REFUSED TO GIVE THE AC TO SERVICE CENTER AS THIS TIME I DON'T WANT IT TO BE REPAIRED. I WANT A REPLACEMENT. I FILLED THE FORM WHICH THE TECHNICIAN HAS BROUGHT. I BOUGHT THIS AC FOR COOLING NOT FOR SUFFERING. HITACHI MAKES THE WORST PRODUCTS.

(Ref. No. [protected]) I, Anjan Kishore Acharyya, have purchased one 1.5 ton Split Inverter AC of your company (Model No.019AVEA) on 06.06.2015 from Great Eastern, Uttarpara branch, Hooghly. On 11.06.2015, the mechanic of your company came to install the same but detected the indoor unit as defective.The necessary papers i.e. photocopy of Cash memo has been handed over to them as per their requirement. After that I contacted your company official as well as Great Eastern, Uttarpara branch, Hooghly for replacement of the same. Sri Saswata, one of your executives, assured to deliver the fresh indoor unit by 17th of june, 2015 but till date nothing has been materialised. To day I have contacted both Mr.Saswata and your service centre wherefrom I have been informed that the machine will be replaced after verification of papers and needs to be another long time to deliver. Sir, I have been undergone a severe leg operation which has created some physical disability for which I am in physical constraint but inspite of knowing the above information your company officials are harassing me which is creating both mental & physical agony. I feel that the base of a company is the satisfaction and appreciation of the customer perhaps which is not aware by your officials. I hope appropriate and timely action will be taken at your end to replace my indoor unit other wise I have to appeal for refund. My mobile no. [protected] & [protected]

I purchased Hitachi 1.5 T.R split Hot & Cold ACE on 25 June from Durga spares, near shiv sundari school kumar kunj GMD Road, Moradabad.( bill is attached) The first problem occurred in six months gas was leaking. After many complaints my complaint was attended, even pipe was welding. In the first week of April when we started the Machine is again leaking. We again lodged the complaint but the technician came after 2 months i.e in May 2015. Technician told to me that the indoor unit was cracked. Now you can easily understand the problems which I am facing. I purchased it because of the name of the company. I realized it that a renowned company can deceit its customers. There is no service, no quality that’s why I am sending this message towards you. I want to get this Machine replaced without any queries in no time. GANESHI LAL H. no. 79 shyam colony jwalanagar Rampur u.p [protected]

I bought a 1.5 Ton Kashikoi 300i inverter AC on 4th April, 2015 and I have already registered five service requests. Every time the engineer / technician came to solve the problem but they were not familiar with this latest product. Many of the functions of the AC were not working, but the technicians have not yet been able to detect the problem. They even got the remote replaced but the problem still persisted. For last 2 weeks that AC stopped cooling and when I registered the service request the technician said that that the AC gas has leaked completely. He said that now the engineers will come and refill the the gas very soon without any cost as the AC is i warranty period, but I have not heard from Hitachi regarding this. Its very very humid and hot at Delhi, and I am very irritated that even after spending Rs 54000 on a Hitachi AC, I am suffering like hell. I tried to buy the best AC and the latest product from Hitachi, but I now I feel like cheated. I could have bought a much cheaper AC from another company if I had to face same issues. Did not expect this from Hitachi. I won't buy a Hitachi product ever again. Paid almost Rs 20000 more than what I should have spent on an AC, and should have bought better AC.

I purchased the Hitachi Refrigerator in November 2014. Earlier I was using the LG products. My experience is very bad with Hitachi. In December I filed complaint for minor fault and again on April 10 I filed complaint for cracking of the refrigerator door with old complaint. Till date I have not received any call from Hitachi and even I called many times to Sanjeev who is taking care of Hitachi but no response from their side. I recommended not to purchase the Hitachi product due to very poor services and no body is there to look and resolve the complaints of the customer. Why these type of companies are selling products if they are not able to provide the good services. I have purchased the refrigerator from Chandigarh sector 35 from Utility. My request Number is [protected] & [protected]. Anybody contact me at number [protected]. I am Sushil Goyal From Mohali.

Pathetic product quality & Services -Complaint No [protected] /[protected] / [protected], from the date of purchase I am facing the issue with the faulty unit, Inspite of several follow up the company they are not ready to replace the faulty unnit with new one as the gurantee period is valid till only 22-jun-2015, request you to resolve my pending issue because i have already spent my hardest earned money to purchase costly AC ( Hitachi Company), hitachi is belived only sale the product to cunsumer and any ready the provide the satisfaction with the product quality, and also into your notice hitachi company CEO email ID not update any where, without intervention of the higher authority customer care is not given any revert to customer, I have the proof their service report where in clearly shows that in every service reopt i have mentioned the probelw and i have the image and so many mail follow done by me

I would like to bring to notice the pathetic service by Hitachi. I have been trying to contact customer care for registering complaint of AC not cooling properly. However, I was always told that the "system is undergoing upgrade" and they are not able to register complaint. I was always suggested to call after some time, but, every time I received same response.There is no mechanism to escalate this issue with the service center. There is no way to reach out to any senior / responsible staff in customer care. No-where is any contact number on the website which is reachable. I have tried calling customer care, corporate office, works office etc. But no one is responding or the call is not attended. At one point, customer care executive gave me contact number of service center in New Delhi, however, they refused to provide any service till it is registered. I do not understand, why they are providing wrong information. This leads to wastage of precious time and wrong impression. I am very much disgusted with this level of service or call it no service at all. I have 2 Hitachi AC's and wondering what are the options after this type of experience.

I bought an 5 star window ac of Hitachi on 12th April 2015 from Reliance digital store at Shopprix mall Meerut. Now this is ac is not working called customer care they are saying gas leak is there needs gas refill and welding. Without use the ac stopped working. I need help .. For This ac I paid 33597 rupees.

Respected sir, We have bought 7.5 TN concealed HAT AC on 23.11.2011 from Golden Refrigeration co, Kolkata, India and is still under AMC as every year we are paying the AMC charges to Golden Refrigeration co. its been almost one month we have been chasing them to repair the AC but it is still not rectified, the mechanic who comes from there says that he has informed the management for change of cooling coil but no one is responding to them. We have also lodged a complaint through our registered mobile number [protected] alternative [protected] but there is no response from Hitachi Company also. Its been highly unethical on the part of business policy that such kind of after sales service is received by a prestigious company like yours. i am writing this with heavy heart that our staff is facing huge issues in working under this heat. It may also be noted that we have bought more than 15 Air condition from your company in last two years under my company. We sincrelry hope that the management will look into this on urgent basis and resolve the issue. regards-- -- rohit kayan [protected]

Dear Sir, I have logged a complain no.[protected] dated 7th June'15 but till time no body came here to do service. Local service center do not answering properly. Please help in this regard as i am having such a bad experience with Hitachi service center, Patna. Regards, Sumit [protected]