Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

On 22nd Jan, 2011, our Hitachi refrigerator stopped functioning. Immediately we informed the dealer (CROMA, CBC Belapur) & Hitachi Service Center (Mumbai).

Hitachi service engineer came on 29th January, after repeated calls made to service center.

He said the compressor needed to be replaced (under warranty).

After 2 days or so, service center informed us that we shall have to pay extra for refilling of gas (rs5500) & transport charges of gas kit to our home

We spoke to the dealer about this & later we agreed (on 2nd Feb)

Today, on 7th Feb 2011, service center informed us that they cannot repair the refrigerator at our home and will take it to their service center.

We are under great inconvenience for last 17 days having to run the house without a fridge. The service center has failed to provide proper answers, leave aside proper service

Kindly suggest what steps can we take now.

Regards

Rajesh Sharma
403, Ballad, Kesar Harmony, Sector 6, Kharghar - Navi Mumbai
Tel: [protected]

Sir ,
We had bought HITACHI 3 door ,366litres fridge but ever since we have bought it gave trouble and Hitachi consumer service have tried to repair it but it works only for few months after repair . There charges for repair and parts are so high that one can buy a new fridge for that much.
The technology they are selling is not meant for indian summer , which even there repair personnel say and give ridiculous excuses for not cooling like keep the fridge in room with cooler or aircon!!

We feel cheated as HITACHI has sold a product which is very expensive and that does not work properly , moreover they have very poor customer care . The fridge has become a burden an a white elephant .....being very expensive we are not able to discard it or even get it repaired continuosly at very high cost.

I have regularly complained to the Hitachi people and have complete communication .

I send my hard disk for replacement after 45 days i.e. on 11th December 2010 .I go to dealer i.e. G.X COMPUTER ,SANJAY PLACE,AGRA from where I purchased Hard disk. They said they send for replacement but company return as it is .They said they again send HARD DISK for replacement and 45 days will be taken by the company as procedure.

I think the HITACHI has a reputation in world market. So you should be honest with the customer not like after selling your product you make fool to the

Hitachi is worst Hard DIsk quality.......

We await your explanation in this regard and expect that the Faulty hard disk will be replaced at the earliest as per the terms of orders.

If you have any problem my contact as given below.

Yours Sincerely,
NITESH GANDHI
MOBILE NUMBER:[protected],[protected]
EMAIL ID :www.[protected]@gmail.com,shravan.[protected]@yahoo.co.in

MY AC BAUGHT FROM BEHL ELECTRONICS ,JWALAPUR DIST.HARIDWAR ,INSPITE OF REPEATED COMLAINTS IT REMAINS
UNATTENDED.
DR.ASHOK SHARMA,
KATEHRA BAZAR,
JWALAPUR
DIST.HARIDWAR

I BOUGHT A.C. MENTIONED ABOVE FROM SARGAM ELECTRONICS,NAJAFGARH.WHEN I INSTALLED A.C. IN MY HOME..IT MADE A LOT OF VOICE,AND NORMALLY HITACHI BRAND A.C. IS LOW NOISE A.C. EVER..I MADE A COMPLAINT AT THEIR HELP LINE NO.,TILL NOW, I HAVE DONE ATLEAST 150 COMPLAINTS AND THERE IS NOBODY TO HELP ME..THEY GIVE ME MANY COMMITMENTS BUT ,THEY HAVE NO SOLUTIONS FOR ME..THEIR MECHANICS TOLD ME THAT THEY WILL ONLY ATTEND THEIR COMPLAINT ,WHEN THEY HAVE SPARE TIME ..WHEREVER I COMPLAINT AGAINST THEM...I AM SUFFERING FROM A SERIOUS PROBLEM..I A.C. IS TOTALLY OUT OF ORDER..PLEASE HELP ME

From:
"gaurav chandak"<[protected]@rediffmail.com> | Add to Address book |This is spam



To: <[protected]@hitachi.co.in>


Subject: Re: Drain Tray not received


Date: Wed, 27 Oct 2010 14:30:57 IST


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Hi,

I had purchased Hitachi Window AC on 15-Jun-10 from Mega Electronics, Delhi. During installation, the mechanic discovered that the drain tray is not available in the package. I immediately called up the dealer who asked me to inform the service centre.

I had made repeated requests to the service centre, and every time the request is closed without resolution. I have also told the service engineer who visited for servicing and mentioned in the service request form. The person told me that in case I need the tray, I would have to pay for it separately.
Had the tray got broken, I would have paid for it, but here I have not received it at all.


I would request to address my grievance and provide me with the drain tray else I will be compelled to go to CONSUMER FORUM.

It seems no one is interested in resolving the customer trouble. If I had paid the price for entire AC, why will I buy the drain tray separately.

Sir
There has been a gas leek in my Hitachi air conditioner, Complaint NO.[protected], Registered on 18th october. I would like to inform you that my complaint has not been attended yet. Mr. Dayal at the Okhla Service station in the most incompetent person. He has been dilliy dallying everyday at last on the 23rd he said that the car has left to pick up the AC, but till the 24th it had not reached. Are the services of Hitachi that bad???

I purchased a Hitachi Split1.5T air conditioner unit on 1-Oct-2010 from PLESANT, 14/3A Gariahat Road , Kolkata, 700019. The unit was installed in my residence the next day by the technicians sent by PLESANT. The technicians installed the unit, powered it on, and hurriedly left saying the room will get cool in 30 mins. We waited for 2 hrs and were surprised to find there was no cooling from the unit. We lodged a complain with Hitachi Customer Center. A team from Hitachi Service Center made a visit to inspect the unit. They found the unit was defective and the gas had escaped due to leakages in the unit. They uninstalled the unit & took it for repair instead of replacing it with a new one. I called Hitachi customer service atleast 50 times to request them to replace the machine as why should I accept a machine that was defective from very new. Customer Service declined to comment saying as per policy they will only repair it even if it was defective from original packing. I am very upset with Hitachi. I made a extremely bad decision to buy Hitachi at much higher price than what LG or Samsung A/c are available. All of them provide 5 yrs warranty. My advice to all is go for LG at lower price and don't spend extra money on Hitachi which will not give you extra peace of mind that you expect. Regards, KM.

REMINDER--- 1

KIND ATTN.-MR. SATISH NAIR (GM SERVICE) / MRS.Sandhya Pillai

DEAR SIR/MADAM,

THANK YOU FOR REPLY AND CONFIRMED OVER TELEPHONE DT 02/10/10 WITHIN 48 HOURS SR. PERSON VISIT TO CHECK THE PROBLEMS OF YOUR HITACHI AC PRODUCT.

SORRY TO SAY AFTER 05 DAYS (120 HOURS), NEITHER ANY ONE CAME TO CHECK NOR ANY RESPONSE FROM YOUR SITE. AGAIN I COMPLAINT AT NO.[protected] & ALSO TRIED TO CONTACT SANDHYA MADAM BUT SHE DOES NOT RESPONSE ME , WHEREAS SHE CONFIRMED ON DT : 2nd OCT' 2010 THAT WITHIN 48 HOURS PROBLEM WILL BE SOLVED.

WHAT ACTION TO BE TAKEN BY YOUR COMPANY ???

HITACHI IS A JAPANESE COMPANY BUT THIS TYPE OF POOR RESPONSE CANNOT BE EXPECTED.POOR RESPONSE MAYBE PRODUCT IN INDIA AND HANDLED BY IRRESPONSIBLE INDIAN PEOPLE.

I CANNOT WAIT FOR LONG TIME TO THE MONTH OF NOVEMBER IN WINTER SEASON.

REGARDS,
SANJOY CHATTERJEE
A/ 205, SAMRUDDHI FLATS
NR- RELIANCE PETROL PUMP,
GOTRI ROAD,
VADODARA--21.
GUJARAT MOB-- [protected]

I HAVE PURCHASED ONE NO FIVE STAR HITACHI SAC 1.5 TR RASO18EQD MODEL FROM YOUR DEALER RG"S AIR CONDITIONER ,D-2 TAKSH COMPLEX, GOTRI ROAD, VADODARA--390021 THROUGH INVOICE NO--1432 DT--11 JUNE 2010. INSTALLED BY YOUR AUTHORISED SERVICE DEALER DT--12/06/2010
.
FROM INSTALLATION TILL DATE I HAVE NOT GETTING COOLING EFFECT. WHOLE NIGHT TEMP SET 16-18" C. I HAVE COMPLAIN PERSONELLY TO RG OFFICE & ALSO HITACHI CUSTOMER CARE VIDE COMPLAIN NO[protected] DT 14 JUNE 2010 REGARDING LESS COOLING. THEY REPLACED MY OUT DOOR UNIT BUT LESS COOLING PROBLEMS ARE SAME. AT THAT TIME I TELL THEM PROBLEM MAY BE INDDOR UNIT WHEREAS AFTER REPLACING OUTDOOR UNIT. THEY ADVISED AFTER RUNNIG TWO MONTHS YOU GET RESULTS.

TILL DATE PROBLEMS ARE NOT SOLVED. AGAIN I COMPLAINT TO RG & AS WELL AS CUSTOMER CARE OF HITACHI VIDE COMPLAINT NO[protected] DT 29 SEPT 2010 -- M/S HITACHI CONFIRM WITH IN 48 HRS SR . PERSON COME FROM AHAMEDABAD ,HO BUT TILL DATE NOBODY CAME FROM AHAMEDABAD & AGAIN I COMPLAIN TO HITACHI CUSTOMER CARE VIDE COMPLAIN NO[protected] / 254 DT 01 OCT 2010, TWO PERSONS CAME FROM RG TO CHECK THE PROBLEM BUT WITHOUT SORTED OUT , THEY SIMPLY TELL YOUR SELECTION OF PURCHASE ARE WRONG HITACHI INSTEAD OF MISTUBISSI / VOLTAS / LG , ( HITACHI A.C ARE SO MANY PROBLEMS INSTEAD OTHER MANUFACTURER )

AGAIN I COMPLAIN TO RG TO DEPUTE SR PERSON TO SORTOUT THE PROBLEM. SR PERSON FROM RG DT 02 OCT 10 CAME & CHECK , HE TOLD THAT INDOOR UNIT INTERNAL ELECTRICAL CIRCUIT PROBLEM WHICH NEED TO BE REPLACED ON DT 04 OCT 2010.
FROM SUPPLIED, PROBLEMS IN INDOOR UNIT WHICH CAUSE TO LESS COOLING DUE TO FAN AUTOMATICALLY STOP , EVERY THREE MINUTES RUNNING AGAIN RUN FIVE MINS,

I REQUEST TO M/S HITACHI TO REPLACE THE INDOOR WITH IN A WEEK TO RESOLVE THE PROBLEMS OTHER WISE I WILL GO TO LEGAL CONSUMER COURT

REGARDS,

YOUR DIS SATISFIED CUSTOMER.

SANJOY CHATTERJEE ( MOB-- [protected] )

A/ 205, SAMRUDDHI FLATS
NR- RELIANCE PETROL PUMP,
GOTRI ROAD,
VADODARA--21.
GUJRAT MOB-- [protected]

We purchased 1.2 ton aplit ac of Hitach from lucknow dealer ' Cooling Merchants' in dec 2009. In May 2010 we registered complaint of fan noise from A/C on complaint no.[protected]. Till date this complaint has not been attended.
Some 15 days ago we got call from lucknow office saying that your device in under warranty but you have to bear travelling cost of service engineer. I told that product is under warranty & there should be no such charge. I was told that we will get back but till date no contact has been done.

I HAVE PURCHASED A HITACHI REFRIGERATOR MODEL RZ400 END 9K 382 LTRS BUT FROM THE FIRST DAY I AM NOT ABLE TO USE IT BECAUS EIT WAS A DEFECTIVE PIECE AND WHEN I HAVE LODGE A COMPLIANT FOR IT THE COMPANY PEOPLE HAVE NOT YET APAIRED IT OR REPLACED IT TILL DATE .IT HAS BEEN MORE THAN 1 MONTH I HAVE BEEN ASKING THEM TO DEAL WITH THE PROBLEM BUT THEY ARE NOT LISTENING .

I have purchased Hitachi 1.2 T Follow Me Model in feb 2010 from Sales India - Ashram Road, Ahmedabad, GUJARAT, upon 2nd Service, ICE JAMMING problems had started & repetatively coming into picture. Due to this, there is double power consumption & no cooling frequntly. As this is a NO PROOF issue & due to unexpected timings of ICE JAMMING, Hitachi is not ready to give me replacement. The Ahmedabad based Thaltej Service centre, Mr. Jagat Gajjar is a unprofessional man who do not have values & today I believe that Hitachi is going downgrade from this discussions with them by me. I am going to fight this with Consumer court shortly & find out a way positively.

Niket Mankad
[protected]@yahoo.co.in

I had purchased extended waranty scheme with my hitachi window AC, and my AC is not working from last 2 and half months, i have spent my time and energy in calling them up but they have not yet fixed the issue. i am sick out of them and want to punish them for their fraud.

DEAR SIR/MADAM

We have received mail from M/s Hitachi India limited regarding job offer. But they required Rs.8250/- for initial amount as initial security amount to the name of Mr.SURESH KUMAR YADAV, A/c Number[protected]ICICI BANK). Email Address is "[protected]@digitalbuzz.com.

Address: Hitachi India Limited, Administration Office: D-168 Hitachi House, Nehru Place Greator Kailash, Newdelhi.(No pincode is given)
Phone:+91-[protected],[protected],[protected]

He is mentioned the name after Regards, Mr.G.P. GUPTA( SENIOR MANAGER-HRD)

I think they are fake company. Could you please investigate whether it is fake company or not then take necessary action, before somebody trust this kind of offer letter and pay to them.

Regards,
RAKESH KUMAR DHAWAN
rakesh.[protected]@gmail.com
+[protected]

Dear Sir,


I have been an Hitachi Customer since 2 1/2 yrs. I have a Hitachi Refrigerator with triple door. In this two years i have always had problems with the service of the company. This time it is the worst. The Refrigerator is not functioning since 24th June, 10 Thursday. On the same day we had called our dealer Neptune Electronics informing them about the Complaint. But when no one visited us till saturday morning, we again called up the dealer where we learned that he had not informed the service centre nor did he told us to do so. The company technician didnt visit us on saturday. When Finally the Technician arrived on Monday 28th morning, he informed that some fan was not working and thus he will go back to service centre and will inform us about the estimate, but surprisingly no one called up and now today on 29th june, 10 when i couldnt control it any longer i had to again call up the service centre, and when i asked them about the status, they r then informing that the required spare was not in stock and would take a few days to get it. This is totally unprofessional from the company like yours. The service centre guys are not even bothered to inform us.


I am really fed up of all this, even after spending 36000/- we surely expect atleast decent service. I had spoken to Mr.Trivedi, who is very coolly explaning me that the delay happened because of mis communication with dealer. But what has that got to do with me. I am really fed up with this attitude and the problem it causes to live without a refrigerator. Now i would like an explanation from the Company as to why we have to suffer so much inspite of your boasting about your stupid service. I would like to take this matter to the highest level and wont even mind going legal for the same.

And now after three months of fighting with the company service centre. Now they are saying the compressor gas is not working and thus we have to pay another 6000/- for the same. The fridge is just 2 1/2 yrs old and its faced so many issues


Thanking you.


Regards,


Shabbirhussain Bharmal
[protected]

Complaint no[protected] Dt:- 8/10/2010. Model no- RAV 019 END. Complaintent;- Ashok jain mb[protected].From Loyal refr. Jalandhar Mr. Onkar, checked the window AC and confirmed the problem with compresser. Asked to carry the unit to Jalandhar. Because the order for the new compresser is to be placed to Chandigarh, the unit is to be brought back to Hoshiarpur later on.Further asked to pay Rs.-1800 as gas charges. My submission is when the compresser is under warranty, it is the liability of the company to replace it and get the unit in perfect working condition. Secondly I have to arrange a taxi twice to get the unit back to Hoshiarpur.Other reputed companies never charge any thing as gas charges. So I am seeking justified directions from your goodself regarding the charges for gas and availbility of service at Hoshiarpur.This AC was purchased from D.K.Electronics Ludhiana on 6/2/2008.You can also send your reply to my e-mail id (goree.[protected]@gmail.com). Waiting for your response as early as possible.
Thanks. Ashok jain[protected]

Remote control of the unit has serious issues. The functionalities hangs very often & the remote does not work after that. Hitachi service center asks for money to change the remote control unit even after I have changed it once and the same problem continues with the unit. I had escalated this to the senior management within Hitachi but it seems they do not own up to the issue of manufacturing fault with the RCU. They have refused to change the unit free of cost.

There was no recall of this product as well. Hitachi is openly playing around with customers. I urge the authority to look into such kind of issues where the company does not own their fault.

I purchased a new Hitachi Follw me model 18EQD in the month of April '10. From the day one this AC is not working properly many a times no cooling, many times red light blinking and stop working. For this AC Aman Aircon have changed 2 times PCB, one time complete indoor unit, one time Fan motor replaced. still problem remains the same. Please change the complete AC immediately otherwise I will go to consumer forum.

S.Pathak
[protected]

I purchased 1.5 ton window AC from Gupta Electronics, Chandigarh, in July, 2010 but no demo was given by the company despite reminders. The persons who came for demo made vague excuse that the AC is not installed properly, when I called the person who installed the AC and have talk with your comany's person, they fixed the time to sort out the problem, but thereafter none came to give the demo. Gurcharan Singh H.No.1099, Sector 20-B, Chandigarh[protected].