HMWSSB — New water connection - Contractor delaing the physical connection

Address:

Hyderabad, Andhra Pradesh

Dear Sir, We have been allotted new water connection (File No:[protected] and currently its pending with contractor (No: 184, Hemanth) to provide physical connection. As per process I have contacted the allotted contractor, he responded saying that his men would be able to provide the connection in day or 2. But we haven't got any update even after 2 days then again I contacted Hemanth this time he gave silly reasons and promised to arrange the men to do work in another 2 days. However the workers came after 2 days and demanded 1500/- to provide the physical connection. I negotiated with them and agreed to provide the required spare parts and pay 500/-. They looked around the premises and digged a pit hole near the main line and left for the day promising to return on Monday with drilling machine. As per promise they came on Monday (02/02) but again left for the day without doing any work. Today morning (04/02/2015) when I contacted the Hemanth about his workers, he said I need to obtain the municipal permission to cut the 10 feet road. Had this been really a permission issue he should have told me on day1 or day2 instead he is informing when I'm asking about the work completion. For your information that is 10 feet sub road and we have been leaving in this area for 25 Yrs and I take the ownership to fix it with cement work after completion. Could you please look into this matter? Provide right directions to expedite the process. Also I would like to bring my experience with the Hemanth (Contractor), I found his behaviour is very rude and doesn't care about the consumers difficulties. He talks to consumer as if this is a charity work for him. I already complained it to HMWSSB official Mr.Manohar (Sainathpuram) who agreed with same. There seems to be really something wrong with him. Please address this so as to avoid such issues in future with any consumer. Appreciate your attention to this email. Address: LIG-64 APIIC Colony, Moula-Ali, Hyd-40