| Address: Sobha dream Acres Panathur road, Balagere |
| Website: www.homecentre.in |
Dear Consumer Complaints Forum,
Net Item purchase price in concern - Rs. 1, 15, 772 (Dale 6s Dining table + 6 Marcello chairs)
I am writing to formally lodge a complaint and seek appropriate compensation for the gross negligence, mismanagement, and lack of accountability demonstrated by the company in addressing my grievance regarding a non-functioning 6-seater dining set. This issue has persisted for over two weeks, causing immense inconvenience and frustration, with no resolution or even a clear update on the status of my case.
On January 25, 2025, I purchased the dining set from the Marathahalli store in Bangalore. Upon delivery on January 29, 2025, the fitting team was unable to assemble the dining table due to a defective part. They assured me that the issue would be resolved within 3 to 4 days. However, this promise turned out to be the first of many false commitments. Despite repeated follow-ups, the replacement process has been completely mishandled, and the refund process, which I later requested as an alternative, has also been ignored.
The situation worsened when, after 11 days of the original delivery, a technician visited my home with a part that was unrelated to the issue at hand. Shockingly, the team appeared unaware of the actual problem and had no knowledge of any prior communication or attempted resolutions. When I contacted the complaints team for clarification, the representative admitted to having no idea about the status of the fix or whether the defective part had been replaced. This level of incompetence is unacceptable and highlights the complete breakdown of their internal processes.
Throughout this ordeal, I have been subjected to a series of false promises and misleading timelines. Initially, I was told that the replacement would arrive within a few days. As days turned into weeks, the timeline kept shifting. Each time, these assurances proved empty, leaving me stranded without a functional dining set or any meaningful update. The dining set remains packed and unassembled in my hall, occupying unnecessary space and disrupting my daily life. I have attached pictures of the product for your reference.
Adding insult to injury, when I escalated the matter and requested a refund as an alternative solution, the company failed to act on this request as well. Despite being informed that the item is discontinued, they have neither processed the refund nor provided a replacement. Their inability — or unwillingness — to resolve the issue has caused significant inconvenience and financial loss, as I am now forced to explore other options while still awaiting a resolution from them.
This pattern of negligence is not an isolated incident.in previous interactions, I have observed the same lack of ownership and accountability. For instance, scheduling unnecessary visits and providing vague updates have only prolonged the issue. On one occasion, I received an automated message stating that my complaint resolution had been delayed — a recurring theme that reflects poorly on their commitment to customer satisfaction.
Given the extent of the inconvenience caused, the repeated false assurances, and the failure to deliver either a replacement or a refund, I believe that compensation is warranted in this case. The company’s actions (or lack thereof) have resulted in undue stress, wasted time, and financial implications. I kindly urge the Consumer Complaints Forum to intervene and ensure that appropriate compensation is provided to address the harm caused.
For your reference, the details of my purchase and complaint are as follows:
Complaint Number: 146879
Invoice Number: [protected]
Transaction Number: 0036874
In conclusion, I trust that the Consumer Complaints Forum will treat this matter with the seriousness it deserves. I seek a prompt resolution, including either the immediate delivery of a replacement, processing of a refund, or fair compensation for the inconvenience and losses incurred. Failure to address this issue satisfactorily will leave me with no choice but to escalate the matter further and share my experience publicly to warn other potential customers.
Thank you for your attention to this matter. I look forward to your swift response and action.
Sincerely,
Kushal Vedant Mahajan
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