Home Centre Complaints & Reviews

I'm Suman here from Kerala, Kochi. This mail is w.r.t a furniture purchased on Feb2023 from HC Kochi and complaint raised thereafter.

We observed that the white fur/thread is coming out from Sofa and this issue came to our notice after 4 months of purchase. The complaint was raised and we got the replacement of the same by Jun/Jul.

After a month the same issue started and this time the fur was coming out more...

I am really under tremendous surprise that a Brand like Home Centre is behaving so unprofessional. If broken products are delivered and we have shared pictures and order details and had multiple calls and also more than 3 emails with same issue. Asking for pictures again and again will not change anything. If they can’t or don’t want to replace or refund I have already told keep it as a gift. God bless the customers...

I had brought a 6 seater dining table with chairs on 4th october 2021.Just 2 yrs after its use, the chair's upholstery has totally ripped off and looks horrible. Home centre has even neglected my request of changing the upholstery alone by saying that they cant do anything about it, as it is past 2 years. Very disappointed due to such a neglegent response from a reputed company.
To homecentre:hope your team can once again look into...

I recently had the misfortune of purchasing a dining table from Homecentre, and let me tell you, it has been an absolute nightmare. From the moment this disaster of a piece of furniture arrived at my doorstep, I knew I was in for a world of disappointment.
First and foremost, it took the table a month to arrive after being ordered, and even upon arrival the table was plagued with multiple scratches and defects, with an undulated table...

I have ordered 3 items on Home Centre Mobile Application and only 1 item is delivered but on app, it is showing all 3 items are delivered. I have checked with Delhivery logistics and Home Center customer care with no results. They are not giving any evidence and simply closing the request by saying that in their records items are showing as delivered and we can not help anymore....

I have booked the recliner sofa on 27th December 2022 through online website and it was supposed to be delivery on[protected]. We have paid complete amount while booking and delivery charges was also been charged.

Everytime on the date of delivery Home center customer care persons calls and ask for new date and repeats this will not happened next time and this has happened 6/7 times. As of now[protected], sofa is not been...

I placed an order with Home Center (Order No. [protected]) on 1st Dec 2022. They delivered a broken marble top on 10th Dec, which was replaced with a damaged marble top that has cracks and dents on 27th Dec. For this issue I have raised 3 complaints - 106973, 107319, 110612. But everytime their team closes the complaint without informing me or providing a resolution. This is endless. Request them to send an undamaged piece on priority or pick...

Long story short: I bought a wardrobe at Homecentre. Initially they didn’t assemble the product properly. Later a technician fixed few things, but not fully. Now the product is not working as expected. Please refer to the pictures in the email below.

I raised two complaints. Both were not treated properly. Two technicians visited my home in two different days. First technician was not very ethical & bad behaviour, when he...

Hi Team,

I have purchased Recliner sofa and dining table set from home centre, where I have received dining table damaged product.
I have called more than 15 times and mails, visited home centre store as well.

Its been 4 months, Still the damaged product is with me.

Thanks
Rajesh...

Bought 2 same Tables 3 months apart.

1st Table is good so decided to buy another for Sister

2nd Table totally different

100s of calls - Customer Care doesnt care and without looking at it, they decided they have delivered the correct product

No resolution given till date....

We ordered modular kitchen, paid 2.16 lakhs even before the delivery of items. Homecentre delayed the delivery after taking the full payment.
The parts were broken and missing when delivered.
The assembly part was delayed way beyond the date mentioned in the signed agreement.

The drawers provided were faulty and do not function as expected. We have been complaining to Homecentre for more than a month now but getting...

I 'm having worst experience with home center. I have got a wrong product. Raised for a return request and its been more than 18 days yet not resolution. Everytime they raise a new complaint and close it without providing solution. Your app has a mistake which we have identified and let you know. For a king size bed it shows queen dimensions and for queen bed it shows king dimensions. we have seen the image where it was showing 150*203 dimesions...

Had ordered for a dining table and coffee table 3 months ago INVOICE NUMBER: [protected] . I had to cancel only dining table because I was shifting my house. I called customer care many times they cancelled and I agreed for cancellation charges. They said they will refund in 30 days. After numerous calls with call center and repeated follow up even after 4 months there is no response. I'm still calling everyday but they only give excuses of...

I'm feeling so annoying to say that we ordered one almirah 6 month back and we got broken mirror inside it that person who came to our place said that he will replace it because its our fault. We tried to contact many times but nobody was responding n We have deposited whole amount for that broken piece but still we didnt get replacement of that mirror...I need to get it fix this issue as soon as possible
Please find the attachment...

Hi, I suppose to get my refund of 45000/- from home centre furniture store when ever I called to customer care support they are saying it will be done in 2 days but It’s been 1 month but no refund has done so kindly look into this issue
Here I attached the screen shot of order number please let me know if any other details are required

.Thanks for your support...

Hi Team,

I purchased this mattress(order #[protected]) through the home centre app to use the Rio King bed, which I bought directly from the Homecenter store(purchased one week before the mattress I ordered).
The concern here I would like to highlight is to refund the mattress because there is no purpose in using it now due to the following reason,
• A refund request for the RIO-cot product is accepted and...

What happened:
I had ordered a sofa from home centre and booked it with a downpaymet. But after a week the sales executive calls me and says the sofa is not available Anymore and asked me choose some other product. I wasn’t interested and asked for a refund. They said okay but initiated for a store credit without my approval. And now, they are not refunding my amount. I spent 14k and its a not small amount for me...

Defective product delivered and not picking up the defective product before 14th March.
Help centre not replying to emails and customer care not giving satisfactory reply.
Why Pick up slot is 20 days after the complaint is raised.
I have a toddler at home and they have placed the defective product cartoons in the living room.
Also I got a mail and message that it will be picked up in 3-4 days which have already...

The door hinges which were brought by the carpenter on 3/Jan (which are pending for the shoe rack since 25/Dec) were not the correct product. I tried reaching out to the helpline number and after checking the order ID and details multiple times and then keeping the call on hold for 20+ minutes, the executive (Shabnam) mentioned about sharing the update by tomorrow and that she will personally track this. Order [protected]/Complaint ID 75627,...

Recently we purchased a chest of drawers from Homecentre (at Mantri mall, Malleswaram) in Bangalore (Bill attached). We have noticed that the background colours of the laminates of what we saw in the stores (Picture 1) and what has been installed in our house (Picture 2) are quite different. What we saw has aa off-white background making it look like marble. But for the one supplied to us it is yellow, does not look appealing nor does it...

The issue that I have experienced was: We had ordered a sofa set and dining set on 2nd oct and then next day we cancelled dining set even before the order was delivered to home which was scheduled to be delivered on 7th oct
Home centre guys cancelled it and shared a link for bank details to refund amount.
After that its been months together we have not received any amount yet after literally following up with their customer...

I had ordered from Home centre for furniture and bed items worth 97, 000 on Nov 6th. We have a function coming by on Nov 18th and they had promised delivery on Nov 15th. One of the products they delivered was not what we orderd. I have raised a complaint by calling their customer care and have not received any text message or email of the complaint number or anything.

They are very adamant and are casually claiming that the...

I purchased 3 wooden furnitures from home centre but one wardrobe started catching fungus in the very first month and when complained they would not agree that their product was damaged. There are other products with no issues. The property is newly built so no water damage. Please assist....

I ordered 3 units of the same product.received one unit and other 2 units..no clue.system says delivered..home centre call centre says..not able to track..the delivery boy doesnot lift the call....

ORDER # [protected]

I had placed an online order for Rs. 18217/- on the homecentre.in for 11 items. I received all the items except for 2 bath mats. Attached proofs of purchase.

The below 2 products have not been delivered to me.

- Spaces Exotica Tufted Anti Slip Bath Mat (Black)
- Spaces Exotica Tufted Anti Slip Bath Mat (Blue)

I had house interiors (extensive tiling work...

Dear Sir / Madam,

I am writing to you to raise an issue about Furniture Mis-sold

I order "Alaska Dining Table - 6 seaters" on 9th July with an order delivery date of 25th July. When I received the order, to my surprise, I received only a table without chairs. When asked I was told it is only a table. When I checked the link online it "NOW" said without chairs, file placing the order it said 6 seaters. I e-mailed...

Hi,
I purchased a wall clock from home centre’s iOS app and received a defective product on 16th March. I wrote emails, did chat on their online portal, and contacted through their toll free number ( that is useless), but nothing happened. Today, I visited their store (present in Gaur City Mall, Greater Noida West, 201009) and waited for 3 hours to get this resolved. Initially, they checked the product and agreed that a refund in...

This is regarding a bed that I purchased from your west Delhi store and was delivered on 8th March 2021 without the threads (nuts) which join the bed with the headrest. I immediately complained and was given 26th march as the date for delivery of threads and instead was sent a headrest again without the threads. I called again on 26th March to register my complaint and was waiting for a reply until 5th April when I called again only to be...

As I purshased HouseHold items but I received in the small size so help me out to return my product 0...

This sofa was purchased on 15/3/2020. INVOICE [protected].
Then Corona Lockdown happened for months.

The leather sofa at one spot is peeling off. Home Center executive comes inspects and says its a product problem.

Homecenter closes the complaint on 8Mar21 as usage issue.

Product is leather. It is not torn. It is peeling. This is also happeneing at another area of the sofa. To prove...