[Resolved] Home Credit — Customer Service | |||||
I have taken a loan from Home Credit to purchase a Oppo Mobile phone on the 20th Jan 2017. My EMI due date is 20th of every month for 6 months. While applying for loan I have opted for ECS, i.e., direct deduction from my account. This has not been activated and the collection department start calling me atleast twice in a day from the 14th itself. Inspite of several requests, politely, not to disturb me as I would be working the executives demand and talk rudely. Moreover they point blankly say that the bank is at fault and refuse to put the same thing in an email. Whatever they communicate would be oral and do not put anything in writing, creating a suspicion about their intentions and modus operandi. I request the concerned to resolve this issue and let me know in writing via email if the bank is at fault. II also advice people sincerely not to take any loans and onduct business with Home Credit. If you do so you will risk your peace of mind and would be subjected to harassment. Was this information helpful? | |||||
Apr 20, 2017 Complaint marked as Resolved Home Credit India Finance customer support has been notified about the posted complaint. Verified Support Mar 17, 2017 Home Credit India Finance Customer Care's response Dear Sir, Thank you for your query to Home Credit India. In reply to your query, we are unable to check the loan account as the loan details shared by you is incorrect hence, we request you to please share any 2 correct details from the below listed options: Contract Number CUID Full Name & DOB Registered contact number. Once we receive the above mention details we can check your account and assist you accordingly. We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification. Yours sincerely, Customer Care Team Home Credit India Finance Private Limited . | |||||
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+91 90 0469 0046
3rd Floor, Tower C, DLF Infinity Towers, DLF Cyber City, Phase- II, Gurgaon, Haryana, India - 122002
I am request for company the strict action for this employee this employee use company name and talking to very bad language to customers
Thank you for your query to Home Credit India.
In reply to your query, we sincerely apologize for inconvenience caused to you.
Further we are unable to check the loan account as the loan details shared by you is incorrect hence, we request you to please share any 2 correct details from the below listed options:
Contract Number
CUID
Full Name & DOB
Registered contact number.
Once we receive the above mention details we can check your account and assist you accordingly.
Additionally, If you are new customer then kindly provide your Full name with contact details so that we can assist you accordingly.
Alternatively, Please do not hesitate to contact our customer service team phone: 1800 121 6660, or email:[email protected] should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .