[Resolved]  Home Credit Finance — Fraud, demanding unnecessary extra ECS.

Address:	Gurgaon, Haryana, 110019
Website:	www.homecredit.co.in

Dear Sir / Ma`am,

i bought a mobile phone from Deepak Tele Shop Alaknanda, New Delhi, they offer me loan from home credit Finance India in the month of October 2014.

Name: Brij Bhushan

Contract No. : [protected]

Home credit give me a plan of 0% financed for the period of 8 month (Down payment and 8 ECS in 12 month period).
Mobile Phone Loan Amount Rs.18500/-
Paid = Rs.6350/- Cash to Deepak Tele Shop/Home Credit Finance
Paid 8 ECS 1520/- x 8 = Rs.12160/-
Total amoutn cleared = Rs.18510/- (6350 + 12160)

Now Home credit customer care is demanding 4 more ECS. it means 1520*4=6080/- it means approx extra 30% interest amount, which i came to know after eight months.

It clearly shows that how home credit sales executive trap me. They are charging 30% interest on mobile purchase. First of all they gave me false information and then

they charge too much extra interest rate.

My periodical eight ECS instalments (statement attached) are paid as per the plan but after completion of ECS, but when I enquired through Home credit Finance customer

care for NOC or any other form of formality for release of NOC. Though home credit customer care refused to issue me any such No Objection Certification and not

respecting the plan given to me. I understand that either your executive gave me false information as when revisited the phone vendor he has confirmed that the said

plan is correct, there is misunderstanding in customer care department documentation.

This has been three months home credit customer care is following up without doing the diligence on their side.

I would appreciate my loan may please closed as soon as possible and an NOC be provided to me as per the terms of plan. I request you to kindly look into this matter.


Thanking you,

Brij Bhushan