[Resolved] Home Credit — I am not the customer still getting collection calls daily

bhume1805

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi

Hi, I am not a Home Credit customer and have never taken a loan. Still daily I am getting calls from Home credit. I took a Corporate mobile no. 3 months back and probably the previous user of this no. had taken a loan from Home Credit. I have explained several times that the no. now belongs to me and I have no idea who the previous user was still the executives keep calling. They say that I have to prove my identity as I might be the relative and trying to fool them. This is ridiculous and insulting. The team the harassing me my making unwanted calls. Why will I prove my identity or submit my documents when I donot owe anything to the company.The company has no right to breach my privacy rights when I donot hold any liability with them. The executives can themselves check with the Network service provider if the no. belongs to their defaulter or not. I want these calls to end otherwise I am compelled to make police compliant.

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Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2015

Home Credit India Finance Customer Care's response Dear Sir/Mam, Thank you for your query to Home Credit India. In reply to your query,we would request you to please share your contact number at which you are receiving calls from our side. Once we would get the number, we'll investigate the matter and assist you accordingly. We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in, if you need any further clarification. Yours sincerely, Customer Care Team Home Credit India Finance Private Limited.