[Resolved]  Home Credit India Finance — amount not credited in my account, loan contract no. [protected].

Address:New Delhi, Delhi, 110007

With reference to loan contract no. [protected].

I applied on 24th may 2018, but the loan amount is not credited in my account.

When i called the home credit customer care.

The executive on call told me that the amount is already transferred in my account on dated 25th may 2018. At 9.15am. But in case u still not received the payment send the bank statement via e-mail.

My query is

1.) how much time it take for amount get credited.
2.) if in case i did't not get the amount due to any reason, where should i contact.
3.) if the transfer failed, do i need to apply again and what about the current application and installments. It will get cancelled automatically.
4.) if there is some technical in transfer like mistake in account no. Or ifsc code how can it be corrected.

Please revert as soon as possible.

Regards.
Was this information helpful?
No (0)
Yes (0)
Jun 29, 2018
Complaint marked as Resolved 
Home Credit India Finance customer support has been notified about the posted complaint.
Verified Support
May 27, 2018
Home Credit India Finance Customer Care's response
Dear Customer,

This is in reference to your concern registered with Home Credit India.

We wish to inform you that as observed loan amount has been disbursed dated 25/05/2018. Hence, if you still not received money, we would request you to share us the updated bank statement on care id ([protected]@homecredit.co.in) so that we can check and assist you accordingly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
Complaint comments 

Comments

Dear sir,

Its not transferred even on Monday 28th may 2018.

i am sending you the bank statement. form 23rd to 28th may.

Also My account number start with prefix "0". which i found missing in the sanction letter. My account number is [protected].

also

i sent many mail to [protected]@homecredit.co.in but unfortunately did't get any reply.

kindly look into the matter on priority and solve the issue as soon as possible.

waiting for your earliest reply.

Regards

Thanks,

Finally received the payment on 28th may at 7:15 pm.

Regards.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Home Credit India Finance
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    85%
    Complaints
    1103
    Pending
    45
    Resolved
    920
    Home Credit India Finance Phone
    +91 90 0469 0046
    Home Credit India Finance Address
    3rd Floor, Tower C, DLF Infinity Towers, DLF Cyber City, Phase- II, Gurgaon, Haryana, India - 122002
    View all Home Credit India Finance contact information