[Resolved] Home Credit India Finance — Called at 7am/mental harassment | |||||
Hi team, against loan no. [protected], due date was 27th Jan, which I missed to pay for that I tried to preinform to your team as well but due to national holiday your call center was close, so yesterday I got a call regarding the same concern so I informed that I will be pay by 1 Feb with late fee of 300.agree. Today morning at 7 am I receive a call from anuj pratap Singh. I clearly told him call me back after 9 am. This is not good time to talk with you. How dare he shout on me, asked who is the supervisor he straight forward denied, the behaviour was completely out of the way.his word is "company kya pagal hai jo itni subah call kar rahi hai" how can he say like this. Quality team - Just go through with the call recording you got to what happent on the call. Do you know what type of legal action i can take on this. Home credit team - As per the TRAI noms you are not suppose to call before 9 am. I need immidet response on this otherwise I have to take a legal action with the help of TRAI. Regards, Bittu Sikdar Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Feb 01, 2016 Home Credit India Finance Customer Care's response Dear Sir,
Thank you for your query to Home Credit India.
In reply to your query, resolution has been shared over the call.
We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
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+91 90 0469 0046
3rd Floor, Tower C, DLF Infinity Towers, DLF Cyber City, Phase- II, Gurgaon, Haryana, India - 122002
Thank you for your query to Home Credit India.
We definitely understand your concern and apologize for the inconvenience caused to you.
With reference to your email, we have already forwarded your query regarding misbehavior by collection agent to the relevant team and we shall provide you with an update within the next 24 -48 working hours.
We sincerely hope that the above resolution is to your satisfaction. Alternatively, please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .