[Resolved]  Home Credit India Finance — Company is doing illegal procedure to make their customer

Address:208011

Sir, home credit finance is doing their business with illegal procedure .they financing loan with fake document and later threaten consumer by calls as well as by sending legal notice forcing people pay loan for commodity which actually not provided costumer .they perform a brilliant team work with perfect planing first a agent ask customer to provide mobile in offer less then the market price as in my sister case they ask me to provide oppo neo 7 in 3000
they take cash outside the shop and convince customer that it is offer you don't have to pay any money other then this saying it is some formalities no company provide loan without bank cheque .the do their procedure and ask customer to agree with welcome call. then their real game start company daily call to customer to deposit installment .between this id of shop is blocked and agent was resigned no document were given to customer at the time of loan no product invoice .customer call to their service center they don't show response i told the full story to customer care and ask them to mail me invoice copy and letter first the ignore when i warn them it is my right to know the details .they took 45 days to provide.but with incomplete detail commodity details are missing .when i forced to give me IMEI no. they first ignore then told a no. which is invalid no such imei no. phone is manufactured.i daily follow the shop and one day i found that the agent finance such fake loan to about 100 customer, out of which my sister is one and i further investigated i found this type of scam already happen in other area in kalyanpur, kanpur .after achiving their target they block shop id and again start same buisness in other area .they made this as their marketing strategy to make more customer by first putting a bait of an offer and then trap customer by recording their welcome call, threatening by agent that every thing is recorded now you have to pay loan.
if you think i am lying you can check their details on sanction letter missing the invoice which agent attached to sanction letter was fake the mobile provided to customer and mobile mentioned in loan is different on some loan document agent itself make signature of customer and when customer complain they say we will reply in 10 working days and and took months and between this they send legal notice and message such as kisi bhi kanuni karyi se bachne ke liye payment jama kare . you can think if a complain already pending regarding loan why company ask to pay money for such loan which is complained as scam . i am giving loan no of a victim who even dont sign any document other then id proof if you can ask company to give detail invoice, sanction letter and id proof you find what i am trying to say.
dinesh kashyap loan no.[protected] please sir i dont have powers for further investigation .or any information contact me .i thing this is running in many states and making home credit Indian's fastest growing company .
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Aug 9, 2021
Complaint marked as Resolved 
Home Credit India Finance customer support has been notified about the posted complaint.
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Dear Sir,

Thank you for your query to Home Credit India.

In reply to your query, we wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update within the next 48 hours.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Li

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    +91 90 0469 0046
    Home Credit India Finance Address
    3rd Floor, Tower C, DLF Infinity Towers, DLF Cyber City, Phase- II, Gurgaon, Haryana, India - 122002
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