[Resolved] Home Credit India Finance — consumer personal loan (mini)

AmitBelhekar

from Pune, Maharashtra

Address:	Pune, Maharashtra, 412307
Website:	www.homecredit.co.in

My name is amit n belhekar. My consumer loan number with home credit is [protected].

I have been harassed by the collection agency to pay the late fee and the last pending amount. Even after promising them they call at least 40-50 times a day. (Literally true)

I have all the proof's with me about my complaint.

I want them to stop calling me multiple times a day.

I get calls every 10 minutes. Sometimes from their gurgaon collection agency and sometimes from their mumbai collection agency.

Calling a consumer 50 times a day and asking for money due is not legit.

This is a pure harassment. Every caller asks the same question without checking the details. Even after i tell them what the problem is they still call and ask the same question.

If you are asked the same question 50 times a day what would you do?

I may be sick, busy or whatever the reason may be, they still cannot call me 40 or 50 times a day.

Please help. I am being harassed.

I guess we should also have laws like fdcpa in usa.

This not a fair practice of collecting a debt. And mine is not a debt, the account is still active.

Please i request you to help me in this.

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Aug 24, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Jul 23, 2018

Updated by AmitBelhekar Furthermore, If my complaint is not resolved soon or If I get calls from them multiple times a day then I am going to file a PIL against unfair practices of collecting a debt in India.

Not just that I am going to claim for money in return for the harassment I have been through.

Verified Support

Jul 23, 2018

Home Credit India Finance Customer Care's response Dear Amit,

This is with regards to your query with Home Credit.

As discussed over the call on dated 23/07/2018, we have stopped all collection activities from your loan account for next 10 days.

Additionally, your loan is having the delinquency amount of Rs.977/- which is pending from last 32 days. Hence, we would request you to kindly make the payment at earliest to avoid late payment charges and collection activities.

We are pleased to inform that your query has been resolved successfully.

I hope you had a great experience with us!

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM