[Resolved] Home Credit India Finance — demanding too much extra amount on foreclosure

Brij Bhushan Sharda

from Hoshiarpur, Punjab

Address:

141003

Myself brij bhushan, d. O. B, 26/10/1980. Loan no [protected]. Taken loan of 75000, after processing fee i get 72000, i poo aid 8emi of 4741 means 37928+3000 (Processingfee)=40928, after too many call, on refuse to pay 9emi they told me foreclosure amount i. E=67474, i shock to heard that much amount, their executive said on given time that no extra %or amount to pay on closing loan after 6month now they charged too much %, i have not much money in my hand so i had to pay according to your executive is35000only, if you agree then i arrange then paid. I filed one application to consumer forum also and tweet with pm o f india in their tweeter account they they help me for this type of fraud against me

Was this information helpful?

No (0)

Yes (0)

Jun 2, 2019

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

Home Credit India Finance Customer Care's response Dear Brij,

This is with regards to your query with Home Credit under reference number 00020350.

We have forwarded you concern to our relevant team for further investigation. Your relationship manager shall provide you with an update within next 48 hours.

We appreciate your patience in the interim.

For any further help, please feel free to contact us on below mentioned contact details.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in

Verified Support

May 02, 2019

Home Credit India Finance Customer Care's response Dear Brij,

This is in regards to your query registered with Home Credit.

As discussed with you over the call dated 1st May 2019, we request you to refer the below key points to avail ”Early Repayment":

1) You need to make minimum 6 installments to foreclose the loan.
2) As per the policy terms and conditions, you need to make only the remaining outstanding principal along with applicable charges.
3) NIL pre-penalty charges are applicable on the future principal amount to all of our customers. (where-ever applicable)
4) We would able to activate the request received 5 days prior to your last EMI date, provided NIL delinquent amount as on date. You are advised to make the payment within 48 hours from the activation date.

Once, the above-mentioned points are followed then the foreclosure amount will be shared with you over the call from our customer care team, further, for more clarifications kindly refer with your signed loan summary letter.

We trust the above explanation is up to your satisfaction and will surely be of help to you.

We appreciate your patience and understanding in this regards.

For any further help, please feel free to contact us on [protected]@homecredit.co.in.

For quick access to your account information, please download our mobile application from Play Store here.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in