Home Credit India Finance — Ecs charge debit without any issue

I got my new phone vivo v20E from an Store on 8 april 2021 with emi from Home Credit Company so ipaid my alll the emi at exact time but home credit walo ne mere 590 rs ecs return charges kate h bina kissi wjah se maine sb apni emi time se di amd i have my bank statement and transactions proofs .. i want my money back if my money not get back i willl not pay all the emi ... Please Get my money back ... Its an humbled request
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Home Credit India Finance customer support has been notified about the posted complaint.
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Dear Customer,

Thank you for contacting Home Credit.

We are sorry to inform you that, we are unable to fetch the loan details from your e-mail. Hence, we would request you to please provide any two details mentioned below along with your exact concern.

*Contract Number
*CUID
*Registered contact number

Once we receive the above mentioned details, we can check your account and assist you accordingly.

You can refer to your loan documents i.e. loan summary/repayment guidelines.

Regards,
Customer Care Team.

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