[Resolved] Home Credit India Finance — extra ecs deduction | |||||
I have caused inconvenience due to your technical issues i dont know why you deducted my ecs return charges in vain and after consulting with your executives on call they didn't able to understand and couldn't able to solve my issue i think they are incoperative or weak trained trainees hasn't have well skills to understand the situation. After having long chats with your executives i have wasted my time without any satisfaction and my time goes in vain, i don't know how you would do that but i want my wave off charges which were deducted by you as ecs refund charges, what the hell who do that to their customer, if you are continuing to do this to customer you are not going to be longer in the market and i'm not satisfied with your bloody poor services and i'm also attaching statement slip as proof so that you can't make me fool with your bloody reasons called "proof".. Otherwise i will complain to your senior officials. Was this information helpful? | |||||
Aug 28, 2017 Complaint marked as Resolved Home Credit India Finance customer support has been notified about the posted complaint. Verified Support Jul 23, 2017 Home Credit India Finance Customer Care's response Dear Sir/Madam, This is in regards to your query registered with Home Credit. In reply to your query, we sincerely apologize for the inconvenience caused to you. Further, would request you to please provide any 2 details mention below: Contract Number CUID Full Name & DOB Registered contact number. Once we receive the above mention details we can check your account and assist you accordingly. For any further help, please contact us. Regards, Customer Care Team Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM Verified Support Jul 23, 2017 Home Credit India Finance Customer Care's response Dear Sir/Madam, This is in regards to your query registered with Home Credit. In reply to your query, we sincerely apologize for the inconvenience caused to you. Further, would request you to please provide any 2 details mention below with updated bank statement as we do not accept mini statement: Contract Number CUID Full Name & DOB Registered contact number. Once we receive the above mention details we can check your account and assist you accordingly. For any further help, please contact us. Regards, Customer Care Team Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM | |||||
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+91 90 0469 0046
3rd Floor, Tower C, DLF Infinity Towers, DLF Cyber City, Phase- II, Gurgaon, Haryana, India - 122002
DOB:-24/01/1994
Contact No.[protected]
Contract no:-[protected]
CUID:-3960423
This is in regards to your query registered with Home Credit.
In reply to your query, we sincerely apologize for the inconvenience caused to you.
We understand from your email that your concern about the ECS return charges billed by your bank. We observe from our records that basis your standing instruction received, we tried to claim the EMI amount from your nominated savings account on a monthly basis as per your due date.
In view of the same we have tried to claim the EMI amount however same was return unclaimed for reason ' Insufficient Balance'.
Any standing instruction being dis-honored would attract the ECS return charges and same will be billed by your bank. Hence we request you to liase with your bank in this regards.
Additionally we would request you to kindly share the updated bank statement with us so that we can check and assist you accordingly.
For any further help, please contact us.
Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM