[Resolved] Home Credit India Finance — looting and cheating consumers by taking an interest charges, of rs 91 000 within 11 months

anupam1234

from Dharwad, Karnataka

Address:

New Delhi, Delhi, 110059

This is the same case happened to me, i had took a loan amount of rs 1.80k vide loan account no [protected] and paid 11 montly emi's of rs 8288 (Rs 91, 168/-). Today i made a call to their customer complaint for closure of my account.

They told me to pay 1.60k for closure of account, they guys are out of the minds because when i paid 11 emi' where is my 91, 168/- amount which i paid earlier?

1 home credit is saying i have paid nothing till date and amount which i paid rs 91, 168/- is only a interest charges?
2 as per your agreement and rbi guidelines if someone foreclose his/ her account no foreclosure charges has to pay to the financier.

This is my hard earned and you guys are looting and cheating your customers

I am waiting for your call for proper information with regards to my account and settlement amount.
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Sep 15, 2017

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2017

Home Credit India Finance Customer Care's response Dear Sir,

This is in regards to your query registered with Home Credit India. We are looking into your concern to ensure the best possible outcome.

We will update the status of the same to you within next 48 hours.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

Aug 07, 2017

Updated by anupam1234 I will register a complaint with RBI that you guys are unprofessional and unethical looting even after paying Rs 91000/- in 11 months you guys are saying that every month i am paying Rs 6000/- Interest charges only 2000/- Rs Principle amount ?

I need the resolution ASAP.

Verified Support

Aug 08, 2017

Home Credit India Finance Customer Care's response Dear Sir,

This is in regards to your query registered with Home Credit India.

In reply to your query, we wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update shortly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

Aug 08, 2017

Updated by anupam1234 Hi Devyani

I have never get a call from your side, and please answer of my questions here not on my personal email id, that you are trying to contact me but not reachable.

Verified Support

Aug 09, 2017

Home Credit India Finance Customer Care's response Dear Sir,

This is in regards to your query registered with Home Credit.

In reply to your query, we sincerely apologize for the inconvenience caused to you. Further, as we observed that your relationship manager has already been contacted with you dated 8th August'17 on number [protected] and we would like to inform you that your case is still under investigation and your relationship manager will get in touch with you shortly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

Aug 09, 2017

Updated by anupam1234 You guys are saying that you are charging 27 % annually interest rate. I paid 11 EMI's for an amount of Rs 91, 135/-, If i calculate 27% on each EMI the interest amount comes to 24606/- and the principle amount which i paid should be 66529/-
It means 1, 80,[protected]= 113, 471 my foreclosure amount.

Start calculating the things on the right way and don't misguide you customers.

Verified Support

Aug 11, 2017

Updated by anupam1234 I am waiting for your kind reply..

Hope to get a positive response from your side.

Verified Support

Aug 12, 2017

Home Credit India Finance Customer Care's response Dear Sir,

This is in regards to your query registered with Home Credit India.

In reply to your query, we wish to inform you that we are working on your concern and we will share an updated status with you shortly. Would appreciate your patience in the mean time.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

Aug 12, 2017

Updated by anupam1234 It's going to be 4 days, if we made a delay in the payment you guys call 100 times in a day without any hesitations, but when the things comes out and we ask query you need 7 days to resolve the queries.

Great services !!

This is my final reminder if you not get resolved within 2 days i will lodge a complain against you that how you guys are cheating and misguiding your customers through telephone

Verified Support

Aug 13, 2017

Home Credit India Finance Customer Care's response Dear Sir,

This is in regards to your query registered with Home Credit India.

In reply to your query, as discussed with over the call please make the payment of current month EMI i.e. Aug'17 and call customer service to activate your request for a loan to foreclose. Upon activation, customers are advised to make the payment within 48 hours from the activation date.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM