[Resolved]  Home Credit India Finance — misbehaviour dsm and sa

Address:Gurgaon, Haryana

We are facing problem since the time you have provided us shop code from your s. A and d. S. M (Lokhnath singh yadav). D. S. M asked for some money as bribe and when we refused, then he stopped his s. A to log in and come to our shop. We were very helpless for quite a long time. We requested for r. A code and submitted all the required documents to d. S. M. But no help was provided and we were forced to use bajaj finserve and capital first finance company. Then around diwali, two s. A were present in shop next to our shop, and no one was present in our shop. Then we tried to contact d. S. M but he asked for money again and again. Then we tried to share our problem with samsung's senior a. S. M (Mr. Nishant mittal) and he contacted your a. S. M pankaj yadav, then one s. A came in our shop after diwali and we had already incurred a huge loss. Then last month, mr. Nishant mittal was transferred to other city. After the transfer, the s. A and d. S. M again started problem and s. A didn't come to our shop. Then in second week of december, one of the owner of our shop (Aged around 50) tried to contact s. A sitting in the next shop to come to our shop and log in but he asked for money for every log in. When we refused, he misbehaved and took the customer with him to the next shop and logged in with the id of the shop next to our shop. Then we again called him but first he cut the phone and then, when he picked the phone, he abused a lot. Then another owner of our shop lost his temper and he slapped him. We apologize to you for this behaviour to your colleague. Then your s. A called your d. S. M and a. S. M. When they came, s. A threatened us in front of them and they supported him on his wrongdoing. Then they blocked our code and stopped our previous payments. Now for reopening our code, they are asking for money and are troubling us. We request you to give r. A code. Now, please help us in this matter.

S. A.-krishna baghel
D. S. M.-lokhnath singh
A. S. M.-pankaj yadav
R. M.-sunny tomar

City-gurugram

Shop name - bobby mobile point
Contact no.[protected]
Was this information helpful?
No (0)
Yes (0)
Jan 29, 2018
Complaint marked as Resolved 
Home Credit India Finance customer support has been notified about the posted complaint.
Verified Support
Dec 25, 2017
Home Credit India Finance Customer Care's response
Dear Sir/Ma'am,

This is in regards to your query registered with Home Credit India.

We have forwarded your details to the concerned team and they will revert you at the earliest.

For any further help, please feel free to contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
Verified Support
Dec 29, 2017
Home Credit India Finance Customer Care's response
Dear Sir/Ma'am,

This is in reference to your concern registered with Home Credit India.

We wish to inform you that kindly share us the POS details as POS name, POS code and dealer name so that we can check and assist you accordingly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Home Credit India Finance
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    85%
    Complaints
    1103
    Pending
    45
    Resolved
    920
    Home Credit India Finance Phone
    +91 90 0469 0046
    Home Credit India Finance Address
    3rd Floor, Tower C, DLF Infinity Towers, DLF Cyber City, Phase- II, Gurgaon, Haryana, India - 122002
    View all Home Credit India Finance contact information