[Resolved] Home Credit India Finance — Moratorium check box not activating it

[Resolved] Home Credit India Finance — Moratorium check box not activating it

C constelec

I needed to avail the moratorium on my loan emi. I checked the box on the moratorium page, in the home credit mobile application on 1st july 2020, and it said 'thank you for submitting your request'. But when i reopen the application that box remains unchecked. Today i tried again, but it has the same problem. I have been receiving calls from home credit to pay the emi and they are informing me that moratorium is not activated yet. I was told they will activate it for me. But its not activated yet. Please look into this and activate my moratorium. I am attaching screenshots of me opting in for moratorium through the app. Sincerely, Sameep chandel, [protected] +2 photos Was this information helpful? No (0) Yes (0)
Jul 7, 2020 Complaint marked as Resolved I received email from them ([email protected]) (as a reply) that the Moratorium is activated. I had emailed them about this earlier and also put complaint on this website. I am not sure if its the mail that resolved it or the complaint here. But I am thankful that it got resolved. Home Credit India Finance customer support has been notified about the posted complaint. Jul 03, 2020 Updated by constelec My loan contract no.: [protected] Its difficult to make contact with them at the no. they mentioned at 'Contact us' page. That page only gives information and advertises its app, but doesn't take requests. The chat feature tell the executives are busy. Even if you chose a language, say hindi, while making the call, it would give the information in both Hindi and English, and wasting customer's time. Verified Support Jul 06, 2020 Home Credit India Finance Customer Care's response Home Credit India Finance — Moratorium check box not activating it Dear Sameep, Thank you for contacting Home Credit. With reference to your email related to EMI Moratorium, we regret the inconvenience caused to you in this regards and apologies for the delay in response. We would like to inform you that Moratorium for the month of July'2020 is activated on the loan contract. To avail this service for next month, please download the latest version of our Mobile App and follow the steps given below: a. Log in to our Mobile App b. Click on Menu on the top left corner of the App c. Select ‘EMI moratorium’ d. Tap the checkbox ‘I want to avail EMI moratorium’ e. Click on ‘Continue’For any loan related information, use our Mobile App. Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments. For any loan related information, use our Mobile App. Regards, Customer Support Team
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