[Resolved] Home Credit India Finance — my loan foreclosure

akshay kapadane

from Savantvadi, Maharashtra

Address:

Nashik, Maharashtra, 422007

Name keshav suresh kathe
Contact no [protected]
Customer id 4169501
Dob[protected]
Total emi 42
Emi paid emi 09

My name is keshav kathe i have taken cash loan in december 2017. I have paid 09 installments and now i want to foreclose the loan. I called on your toll free no. 15 times and they are telling me different different amount. Someone is telling to pay rs. 96625 and someone is telling to pay rs. 100325 to foreclose the loan. Are you playing with me? You have one of the worst customer service. How could they tell me different amount. What amount i should to pay 96625 or 100325? Stop bothering your customers. Just tell me how much i should pay?

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Nov 24, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Home Credit India Finance Customer Care's response Dear Customer,

This is in regards to your concern registered with us.

We wish to inform you below are the steps and procedure to foreclose your Loan.

Terms:
You need to pay minimum 6 EMI to foreclose your loan.
Procedure:
You need to call our customer care toll free number before the 5 days of the due date without any delinquent amount on the loan account and activate the foreclose request with them.
The foreclose amount will be shared with you over the call which you need to pay within next 48 hours of service activation to foreclose your account with us.
For any further help, please contact us at the below-mentioned toll-free number or email id.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected] and[protected] ; Email – [protected]@homecredit.co.in