[Resolved] Home Credit India Finance — Not providing me Safe Pay Facility | |
My name is Reema Malik and I had take a Personal Loan under the Loan ID [protected]. My monthly EMI is Rs. 4899/- and my loan tenure is of 15 months. My loan tenure started on dated 10/10/2019 and was supposed to be ended on dated 10/12/2020, but due to the lockdown it has extended. I had applied for Safe Pay Payment Holiday in the month of December 2019. then i wanted to avail the facility for the month of January 2021. I contacted the customer care 6 days prior from the due date as per the guidelines through call, mail and chat support. Initially one of the Executive Mr, Chethan informed me that my Safe Pay has been terminated on dated 10/12/2020 and I cannot avail the same. But i was not informed regarding through any means by the company. After that again one of the Executive Mr. Bijay he informed me that my Safe Pay is activated and my EMI is postponed for the month of January 2021. But after a while I received a mail from the Company that my Safepay is terminated. Again i talked regarding this to the Customer Care and sent mail to them. So I again received a Reply from the company that Safe Pay couldnt be activated because I didnt met the criteria all though I had followed all the required guidelines. Inspite of continuous mail and calls, I have not received any proper response from the Company's end. thats why I had to file my complaint on this platform. i am highly disappointed with the srvice and would never ever recommend to take loan from this company. Was this information helpful? | |
Dec 16, 2021 Complaint marked as Resolved My loan account has been closed. Home Credit India Finance customer support has been notified about the posted complaint. Verified Support Jan 12, 2021 Home Credit India Finance Customer Care's response Dear Sir/Ma'am, Thank you for contacting Home Credit. In reply to your query, we are unable to fetch the contract ID basis the details mentioned in your email. Hence, we request you to kindly share your correct contact number/loan number. Once we receive the details, we shall check your account and assist you accordingly. For any further help, please feel free to contact us on below mentioned contact details. We assure our best services at all times. Regards, Customer Care Team | |
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Loan ID [protected]
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