[Resolved] Home Credit India Finance — refund of my money

ROHAN G OFFICIAL

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110059

I have made a payment of 1828 on 30th of nov as my 2nd emi but it was not updated after 76 hours as it only takes 48 hours to update them i called home credit they told me that the payment was dropped by the bank. Then i again made a payment of 1828 as 2nd emi on 6th of dec which got updated. But now the 30th nov payment was updated and the 6th dec payment got removed. So again i called home credit they told me that the amount has been refunded back but i have my bank statement no amount is being given back to me yet. And after calling them every day each customer service executive says different thing upon that. I want my money back.

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Jan 24, 2020

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2019

Home Credit India Finance Customer Care's response Dear Rohan,

Thank you for contacting Home Credit.

We regret for the inconvenience caused to you.

As we checked, the payment of Rs. 1, 828/- paid on 6-Dec-19 is not updated with us as the same has been charged back.

Hence, we would request you to kindly get in touch with your respective bank and PAYU customer care team.

For any further help, please contact us at the below-mentioned toll-free number or email id.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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