[Resolved] Home Credit India Finance — Regarding relevant calls to other than client

MohdAshif1982

from Delhi, Delhi

Address:	New Delhi, Delhi, 110093
Website:	home credit finance for bikes

I have taken an emi for my bike. But on due date (19.05.17) due to some unavoidable reasons my emi was skipped for this month my cibil score is 95%. On being contacted by home credit personnel i told them that i will pay my emi next month along with the charges applicable for emi skipping but they keep on calling everyday.
To worsen the situation the home credit personnel kept calling my relatives instead of me thus posing an embarrassment for me. They should have contacted their client first i. E me, but repeatedly they keep calling my relatives afterwords.
My relatives are calling me up and its such an embarrasment for both o[censored]s.

Please take this seriously as a first& last warning from my side. And revert asap and contact through phone or email should you need further information.

Name - mohd. Ashif
Email - mohd. Ashif94.[protected]@gmail.com
Contact - [protected]

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Jun 29, 2017

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

May 25, 2017

Home Credit India Finance Customer Care's response Dear Sir,

This is in regards to your query registered with Home Credit.

In reply to your query, we sincerely apologized for the inconvenience caused to you. We wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update within the next 48 hours.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

Verified Support

May 29, 2017

Home Credit India Finance Customer Care's response Dear Sir,

This is in regards to your query registered with Home Credit.

In reply to your query, we wish to inform you that we have contacted you over the phone dated on 28th May'17 and share the resolution with you. Hence we would request you to make the payment on time to avoid any standard collection activities.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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Comments

abhishek talekar

from Chennai, Tamil Nadu

They told me the mobile is on 0 interest but after reading the document. I complent but they told that they will reduce in other mobile .but i cant buy more phones .so i need to resolve my promble/issue as soon as possible

Home Credit India Finance Customer Care's response, May 25, 2017

Verified Support

Dear Sir/Madam,

This is in regards to your query registered with Home Credit.

In reply to your query, we would request you to please provide any 2 details mention below:
Contract Number
CUID
Full Name & DOB
Registered contact number
Once we receive the above mention details we can check your account and assist you accordingly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM