Home Credit India Finance — Wrongly Calculated extra tenors after Moratorium

sant.jack

from kolkata, West Bengal

Jun 11, 2021

Address:

India

Dear Team,

I had a Personal Loan ([protected]) from HomeCredit India Finance and due to covid-19, I have availed 4-Months moratorium during May'20 to Aug'20 . Now for that 4 Months moratorium Home Credit has increased my loan tenor for 22 Months .
My actual Loan tenor was for 48 months
after 4 Months Moratorium, now latest tenor is 70 Months .

I have done several mails to Home credit customer care and grievance cell but they have not provided for resolution and just saying Moratorium is not waiver which I have also agreed over mail.

Please take care this asap.

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Home Credit India Finance customer support has been notified about the posted complaint.

Jul 01, 2021

Updated by sant.jack Although till now Home Credit teams are unable to provide me exact calculation along with each parameter values where tenor has been calculated post moratorium loan balances .
In simple eye 4 Months moratorium can not be cost for 22 Months EMI extend .. for this reason i have asked how was it calculated post loan recapitalized .
CSR team are totally hiding the calculation and misleading the information .

Jul 01, 2021

Updated by sant.jack Please reopen this case as not resolved.

Verified Support

Jul 28, 2021

Home Credit India Finance Customer Care's response "Dear Customer,

Thank you for contacting Home Credit.

Apologies for the inconvenience you have been through.

We would like to inform you we have already shared a resolution on your concern dated 12-Jul-2021.

Regards,

Customer Care Team."

Jul 28, 2021

Updated by sant.jack Several times I am telling your team member the same point but without addressing that point they are saying generalized statement and closing that ticket without providing resolution. Same Incident was happened on 12th Jul'21 with discussed with Mosin (Your prolonged dedicated manager).

My concern : Share me the calculation OF TENOR AFTER 4 MONTHS MORATORIUM BASED ON LOAN BALANCE = 94, 847.93 from Aug'20 with all parameters ?

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Comments

sant.jack

from kolkata, West Bengal

Jul 28, 2021

Several times I am telling your team member the same point but without addressing that point they are saying generalized statement and closing that ticket without providing resolution. Same Incident was happened on 12th Jul'21 with discussed with Mosin (Your prolonged dedicated manager).

My concern : Share me the calculation OF TENOR AFTER 4 MONTHS MORATORIUM BASED ON LOAN BALANCE = 94, 847.93 from Aug'20 with all parameters ?

danith11

Aug 9, 2021

It's not a single person problem there are many person who face this problem they has only unethical words I don't know who teach them the calculation, we should file consumer forum or the best twitter platform #tag trending RBI.