[Resolved] Home Shop 18 — Products are not at all effective as shown in the promos | |||||
I had seen the highly effective mosquito killer advertisement on home shop 18 and ordered a combo pack (Order no.[protected] after trying it for 15 days and observed that not a single mosquito got killed instead me and my family got bitten by the mosquitoes and also flying all around the insect killer. I tried the other product and it was the same dissapointment, so i called home shop to lodge a complaint, they gave me jeeves consumer service address and asked me to go and personally hand over the product for repairs/service. I was given a goregoan address, whereas the service centre was shifted to malad. I pointed this out and asked them to make changes in the address given to homeshop 18, but this guy amit said it is not his job to do so. After handing over both products to the service centre, they call me up to say that both products the tube & fan are working fine and i should collect them. When i went to collect the products and insisted in trying it out it there itself, it was the same, mosquitoes were flying around the product, i got bitten but not a single one got killed. I asked them that on home shop 18 & in their instruction manual it clearly says "the insect killer is used to attract the flying insects by black light, such as flies, moths, mosquitoes and other flying pests and then the elecrically charged high voltage metal grids will electrocute the insects" at that i refused to take back the products, but they would not keep it saying that i would have to send it the manufacturing unit at noida. The useless " highly effective mosquito killers "are lying with me. I would please request homeshop18 not to promote such useless products unless they are very sure of the results please take action against this. When i called on the contact no. Given on the instruction manual [protected] (Mr. Anuj) and asked him what are we being misguided by the promos & what should be done, he said to call homeshop 18, Was this information helpful? | |||||
Aug 9, 2021 Complaint marked as Resolved HomeShop18 customer support has been notified about the posted complaint. | |||||
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Warm greetings from HomeShop18!
We would like to thank you for your feedback and for helping in reflect on the things we haven’t been doing very well. Please do accept our sincere apologies for the inconvenience caused.
At HomeShop18, there is a continuous upward climb for perfection but unfortunately and much to our dismay, on this particular occasion we have failed to live up to the expectations. It is a matter of great pride when we ensure that, day after day, our customers are satisfied at all stages of the online shopping experience! Your feedback has been forwarded to the concerned team and we assure you that we will do all we can in our scope to improve and provide more efficient services!
The relationship and bonding you have shared with us at HomeShop18 is very important to us. It is solely because of good Samaritans like you that we keep growing and learning from our mistakes. You deserve the best on all occasion and words cannot express how sorry we are for having faltered.
If you have any further questions or comments, please do not shy away from sharing them with us.
We would not be able to survive had it not been for the trust, patience and incredible support we receive from you! HomeShop18 will forever be indebted to you.
Regards!
Team HomeShop18