Homecenter — not returning money for damaged sofa although complaint is accepted

Address:	Homecenter, Oasis Mall, Koramangala, Bangalore
Website:	www.homecentre.in

Homecenter is not returning the money for the refund of the sofa which was received in bad quality. Physical store manager and customer care office keeps blaming things on each other and no one seems to resolve the issue.

We received a bad quality sofa from homecenter. Customer care accepted the complain, took the photos of the product and promised to take action within 24 hours. Since then we have complaint to the customer care phone 5 times and in-person visited the homecenter, oasis mall, koramangala, bangalore and registered complaint with the manager there.

All complaints are accepted but no action have been taken. Its over 2 weeks now. Customer care and homecenter manager keeps promising that by tomorrow, you will receive mail for refund.

We have talked with both customer care number available in homecenter as well as the manager on the physical store. Manager keeps blaming customer care and customer care keeps blaming on the physical store and we are stuck in between different departments of homecenter.