Homesake.in — damaged product sent

A cauldron of lights that was sent was in a damaged condition
Homesake arranged for a pick up of the product
I have requested for replacement but haven’t received any
After consistently calling they are not attending to my request
Very unprofessional not recommended at all
Details of the item and shipment given below
Item details:
*cauldron of light, 315 crystal decorative lamp,
*item no. Ih0a093
*cost inr 1, 299

Order details:
*order id zg3671
*shipment id sh2985
*fedex id[protected]