[Resolved] Homeshop18 — 2 items missing in packet

SACHIN VARGAOKAR

from Savantvadi, Maharashtra

Address:

Thane, Maharashtra, 421503

Dear homeshop18,

My order number [protected]
I received my parcel today 15 september 2018, but i saw parcel packet already cut other side. So i open this parcel and start count my order. So 2 items missing on that. Total 25 pieces i ordered from homeshop18 but i received 23 pieces. So 2 items means blankets may be missing. I send to you all items photos please check attachments.

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Oct 25, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

HomeShop18 Customer Care's response Dear Mr. Sachin,

We apologize for the inconvenience you faced related to the product.

We tried to connect with you on your registered mobile number. However, we could not establish contact with you. Kindly share your alternate number and convenient time to speak with you on feedback.[protected]@homeshop18.com.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Verified Support

Sep 19, 2018

HomeShop18 Customer Care's response Dear Mr. Sachin,

We apologize for the inconvenience you faced related to the product.

As per our verbal communication, we request you to allow us 7-10 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Verified Support

Sep 24, 2018

HomeShop18 Customer Care's response Dear Mr. Sachin,

Please accept our sincere apology.

As per our verbal communication, we would like to inform you that your Partial Replacement Order has been dispatched via Ecom Express [[protected]]. You may expect it to be delivered within next 4-5 working days at your residence. If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra