[Resolved] Homeshop18 — broken product received

Goldy Lall

from New Delhi, Delhi

Address:	Faridabad, Haryana
Website:	Home shop 18

My order number is [protected] ..I ordered 1st time from homeshop18 and was expecting quality product bt I have received broken n damaged product as well as I have been charged 150 rs for the product which I won't even keep. The customer service is pathetic they disconnect call transfer the call to ivr. I want the reversal of complete amount of 1150 rs as I am not liable to pay extra amount for a product which I have not even received in proper condition . Otherwise I will recommend all my friends to never purchase any product from home shop 18 as they don't even have guts to speak to a customer once they send a product. Worst customer service, worst products, bad company . I will tell my friends to never order any kind of jewellery from home shop 18 as d products are too bad . I saw something different on tv and d products which I received seem to be for kids not for me . I will register a complaint on Facebook and other social networking sites aswell if I don't get any resolution. Very bad experience and will never want to order something online.

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Aug 31, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

HomeShop18 Customer Care's response Hi Goldy,

We apologize for the inconvenience you faced related to the product.

As per our earlier verbal communication, we would like to request you to allow us 7-8 working days for better resolution. If in case of further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team HomeShop18
Shamsuddin Malik

Verified Support

Jul 26, 2018

HomeShop18 Customer Care's response Hi Goldy, We apologize for the inconvenience you have faced related to your order. As per our records, we would like to inform you that we have successfully processed your refund worth INR 999/- by cheque dated Jul 24, 2018 and same has been dispatched to your registered address through India Post on[protected] with AWB Number: EB[protected]IN. If in case of further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team HomeShop18
Shamsuddin Malik