[Resolved] Homeshop18 — complaints number. hs[protected] and hs[protected]

Vijay Krishna Prasad Singh

from Delhi, Delhi

Address:

New Delhi, Delhi, 110059

Hi Team,

I had ordered 3 bed sheets for Rs 1050 on 23-Dec -2017 from Home shop 18.My order number is [protected]. I received the order yesterday but it had only 2 bed sheets . I was told at the time of order that I will get Rs 200 coupon and one free delivery voucher. I did not get both these coupon and vouched as I saw it on TV and as per what L was told when I ordered it.

I contacted customer service yesterday and the I was told that I will receive these coupons through text messages. I was also told that they will send one bed sheet to me in next 4-5 days which I did not receive with my actual order.

In the evening I received a message stating that I have received the order but I have still not received any coupon and voucher text messages.

Today morning I received a phone call from Home Shop 18 and the person name was Rahul Gupta ( True caller says : Ajit 2, online shopping, Bihar, I have also recorded these calls ) and phone number was [protected]. Rahul Gupta told to me that I have won a lucky draw from home shop 18 is it's Tata Safari so he told to me that either I can get Tata Safari or Rs 1250000 deposited in my bank account. He told to me that I have to deposit Rs 9000 first to get this lucky draw .

I have been in New Delhi for over 16 years and have done online shopping in the past but for the first time I received such fraud call and that too after purchasing from Home shop 18.

I called Home shop 18 and then I was told that I have not won any lucky draw.

Why has home shop 18 shared my contact number with a fraudster?

I was also surprised when I enquired about my complaints number. HS[protected] and HS[protected]. I was told that they can't send one bed sheet to me so they will give Rs 235 voucher extra to me apart from Rs 200 free voucher and free delivery voucher which were the offers when I had purchased 3 bed sheets.

I paid Rs 1050 for 3 bed sheets so 1 bedsheet is for Rs 350 n u had sent only 2 bed sheets and for the one missing bedsheet u r giving to me only Rs 235 voucher

I had purchased from Home shop 18 for the first time and it turned out to be a fraud company. My contact number was shared to a fraudster, I did not get my complete order and u took Rs 1050 at the time of delivery and I have still not got the Rs 200 voucher and the free delivery code. I am not happy with Rs 235 for one missing bed sheet.

Please share your next escalation procedure or I will write to your CEO Sanjeev Aggarwal and then to the consumer court for all these inconveniences.

I expect a quick resolutions. Thank you

Was this information helpful?

No (0)

Yes (0)

Feb 13, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2017

HomeShop18 Customer Care's response Dear Mr. Vijay,

We regret the inconvenience caused to you.

We would like to assure you that Homeshop18 does not share any personal or account related information identifying a customer, with any person/s or agencies.

Homeshop18 never asks customers to deposit money into any personal or individual account and if TDS has to be paid it only needs to be paid into Company’s official account through DD or Cheque in favour of "TV18 Home Shopping Network Ltd.”.If you continue to receive fraud emails and letters or calls, you may lodge an FIR either with the Police or Cyber cell.

In regard of your complaint, We have messaged the Loyality Bonus Code of rs 200 on your Registered number and for the missing product, We are working on same. We request you to wait for 24-48 hours.

Thanks & Regards,
HomeShop18

Jan 03, 2018

Updated by Vijay Krishna Prasad Singh Hi Team,

I have still not received my third bedsheet it's been over 2 weeks now. I have to repeat my concern evertime I contact your customer service.

If I would have know all these inconveniences then I would have never ordered from home shop 18.

Please look into my concern. I have ordered for the first time from home shop 18 and it's a pathetic experience.

Firstly my personal details were shared with the fraudsters. The fraudster called my and told to me that they are calling from home shop 18 n they had all details about my purchase which I and home shop 18 knew so someone within your company seems to lead this fraudster gang.

Secondly I have still not received my third bedsheet.

It's been over 2 weeks now and I have contacted more than 10 times n I have recorded the calls including your fraudster call n I have mentioned in detail in my earlier email.

I have been told that the third bedsheet will be delivered in 2 days but it's been 2 weeks now.

Does your organization have ant logical and responsible person to solve my complaint.

Please read my previous emails and all my complaints.

I had sent the below email to you on 27-Dec-2017.

'Hi Team,

I had ordered 3 bed sheets for Rs 1050 on 23-Dec -2017 from Home shop 18.My order number is [protected]. I received the order yesterday but it had only 2 bed sheets . I was told at the time of order that I will get Rs 200 coupon and one free delivery voucher. I did not get both these coupon and vouched as I saw it on TV and as per what L was told when I ordered it.

I contacted customer service yesterday and the I was told that I will receive these coupons through text messages. I was also told that they will send one bed sheet to me in next 4-5 days which I did not receive with my actual order.

In the evening I received a message stating that I have received the order but I have still not received any coupon and voucher text messages.

Today morning I received a phone call from Home Shop 18 and the person name was Rahul Gupta ( True caller says : Ajit 2, online shopping, Bihar, I have also recorded these calls ) and phone number was [protected]. Rahul Gupta told to me that I have won a lucky draw from home shop 18 is it's Tata Safari so he told to me that either I can get Tata Safari or Rs 1250000 deposited in my bank account. He told to me that I have to deposit Rs 9000 first to get this lucky draw .

I have been in New Delhi for over 16 years and have done online shopping in the past but for the first time I received such fraud call and that too after purchasing from Home shop 18.

I called Home shop 18 and then I was told that I have not won any lucky draw.

Why has home shop 18 shared my contact number with a fraudster?

I was also surprised when I enquired about my complaints number. HS[protected] and HS[protected]. I was told that they can't send one bed sheet to me so they will give Rs 235 voucher extra to me apart from Rs 200 free voucher and free delivery voucher which were the offers when I had purchased 3 bed sheets.

I paid Rs 1050 for 3 bed sheets so 1 bedsheet is for Rs 350 n u had sent only 2 bed sheets and for the one missing bedsheet u r giving to me only Rs 235 voucher

I had purchased from Home shop 18 for the first time and it turned out to be a fraud company. My contact number was shared to a fraudster, I did not get my complete order and u took Rs 1050 at the time of delivery and I have still not got the Rs 200 voucher and the free delivery code. I am not happy with Rs 235 for one missing bed sheet.

Please share your next escalation procedure or I will write to your CEO Sanjeev Aggarwal and then to the consumer court for all these inconveniences.

I expect a quick resolutions. Thank you'