[Resolved] Homeshop18 — Defected karbonn mobile received

Munshi0404

from Gurgaon, Haryana

Address:	Chandigarh, Punjab, 160002
Website:	HomeShop 18

Dear sir, i have ordered karbonn smartphone, model alfa a91 champ on 13th april 2017 and i have received it on 15th april 2017, but sorry to say i have received a defected piece as it's touch is not working. I have called your customer care[protected] and[protected] many times for getting resolution but nobody responded properly. They are saying to me that i have to go to service centre of karbonn company based at mani majra. I went there, but they are saying that they don't entertain online ordered phone. Now where should i go, i don't know. My hard earned money is gone waste. Kindly help to provide me new handset on urgent basis, otherwise i should go to court for getting resolution, which i don't want. Your organisation is a reputed organisation, so i know that you will surely provide me resolution of this problem.
Thanks & regards
Munshi (Chandigarh)
[protected]

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Jun 1, 2017

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

May 01, 2017

HomeShop18 Customer Care's response Dear Customer,

Greetings from HomeShop18!

We understand your concern and offer our sincere apologies for the inconvenience caused.

We request you to share order/suborder number if the product to look into the issue.

Your kind cooperation and patience is requested.

Regards,
HomeShop18 Customer Support