Homeshop18 — Defective item received

Jaganath Reddy

from Chennai, Tamil Nadu

Address:

Visakhapatnam, Andhra Pradesh

I purchased a Spark Mate Magic Cleaning Mop By Crystal on 24th Dec 2014 through telephonic. Later on I found that one of the small piece of this product is missing. Immediately I called to Homeshop18 and inform about the issue on 24th Dec 2014 and they raised a ticket no. 92839953. Later on they called me and said that no stock available and we return some amt that is Rs200 and the Product actual cost is 2299/- This value useless for us. Which item is missing that we can’t find in the market? We request to Manager of Homeshop18 to take back to the product and provide a good condition product or else send back the money. Because tele marketing is running through trust and once trust break never return. Please respond my complaint and do quick action. Product no:[protected] Order no:[protected] Contact person N padma [protected] [protected]@gmail.com

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Comments

HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Hi Jaganath,

As informed by our customer care team on 7th Jan, Request you to return the entire product [as we wouldn't be able to ship only the partial product] in a travel worthy condition and place a paper in the box with your order number and complaint written on it.

Please affix the address label mentioning the order number and the below address-

Building No-47, 2nd Floor, Brij Mohan Marg, Near Hindi Park, Daryaganj, New Delhi-110002

Please send the product by any reputed courier and mail the scanned copy of courier receipt to [protected]@homeshop18.com to re-imburse the charges
Once it is picked up, please provide us the Airway Bill number and dispatch date, for us to follow up with the vendor and process replacement/refund accordingly.

Regards,
Homeshop18