[Resolved] Homeshop18 — faulty material delivery through online shopping

ajayc9

from Mumbai, Maharashtra

Address:

Sundargarh, Odisha

I have received order but not a Orpat Element Heater - OEH-1250 (order number[protected] its a pressure cooker inside covering is for orpat heater but packed material is as pressure cooker. so as soon as possible i need my material to be replaced with correct one and i am not going to send you back the whole thing through courier. SO Replace the material within 48 hr else i have to take this mail to upper level CEO or zonal head and mail will go through reliance corporate mail id as i work work in reliance corporate. so Before this happiness you purchase it local a or send it from your dark show room i dont care within 48 hours i need my material. Regards Ajay Kumar Kujur ( i placed the order) [protected]

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

1-From :[email protected] Dear Customer, Your Request number #319736 has been registered with us. If you wish to add further communication to this request please reply to the existing e-mail. For order related queries, if you have forgotten to mention your Order/Suborder number(s), please do so in a reply to this email for smoother assistance. Your email will be responded shortly. Thank You! Support Team 2- From Vishal Mathur [email protected] Dear Sir, Greetings from Homeshop18! Thank you for your reply and updating us with your concern. We have escalated your case to our respective department. We will update you with the status of your complaint within 96 working hours. We request you to please reply to this mail for any further queries. Warm regards, Vishal Mathur Customer Support Phone Number - +91 120 – 2441918 Extension – 104 (Please press ‘#’ after punching the extension)

Jan 07, 2014

Updated by ajayc9 you have committed to resolve the matter by 96hr, but till now no efforts has been done,
i will escalate the matter to your zonal head levele, or CEO level