[Resolved]  Homeshop18 — Harassment of customer

Address:

New Delhi, Delhi

DATED:-11.02.2014

The C.E.O.

Home Shop18

Noida, U.P. India.


Subject: Complaint
regarding Harassment of customer along with apathetic and irresponsible
attitude towards customer- regarding order No[protected].


Dear Sir,


This is the
most unfortunate moment for me in writing this letter to you regarding the
subject cited above.

Although my
wife Mrs. Shikha Nagpal is a regular customer of Home shop18 (Ph.
No-[protected])but I had ordered something for the first time in my life from
Home Shop18 and perhaps for the LAST TIME because the series of incidents that
followed after placing the order with your channel or company were nothing less
than a NIGHTMARE for me.

The series
of incidents are submitted:-


1.
That I, Tanuj Nagpal, R/o B-8 Flat No-63, Sector-4, Rohini, Delhi-110085, booked a product
with the name SWIPE DUAL SIM CALLING TABLET with free sleeve and keyboard (as
claimed by the company in the TV channel promotion) in the name of my wife Smt.
Shikha Nagpal, R/O as above for Rs.6999/- as claimed by the company on the
night of 25.01.2014 telephonically.


2.
That at
the time of booking, I was doubly ensured by the booking executive that ;


(A)
I will
get my product in time, on time as mentioned by me at the time of booking and
in good condition.


(B)
Prior to
coming to my place of residence for the delivery of ordered product, the
courier person will call me up to check for my availability.


(C) In
case of any product malfunctioning or improper condition or undesirable
condition or broken condition and in case if the same is notified to the
company within a period of 48(Forty eight ) hours of delivery of the product,
no questions asked and the defective product will be replaced by the company
free of cost.


3.
That I
received the ordered product on 27.01.2014 around 2.30 PM.


4.
That no
promise as made to me vide para no-2 above was kept.


5.
That on
receiving the product when I checked the product along with all the add ons as
promised by the company, I noticed that the Keyboard was in broken condition
and malfunctioning and the same was notified to the company via the helpline [protected]
on 3.00 PM the same day of receipt.


6.
That on
the 27.01.2014 after making fourth call I got a resolution that I will receive cheque
for Rs.500/- in the name of my wife Smt Shikha Nagpal within five (05) days
time as partial refund for my defective product.


7.
That, On
29.01.2014 when I rang up again to enquire about the status of my complaint, I
was told by the executive that My complaint has been wrongly escalated and that
this time he was escalating the complaint in a proper way and therefore I will
get refund for my defective product.


8.
That Later
on after a day or two when I again rang up to confirm my complaint status, I
was told by an executive named Ms Natasha or Nirmala or Nimisha that the
company policy is of replacing the defective product if the product is a
freebie and therefore I will not get any refund for my Key board. The keyboard
instead will be replaced with a new one on urgent basis to which I agreed since
I had to use the product. The lady told me that the keyboard will be delivered
to me within a period of four (04) days.


9.
That even after repeated promises and
commitments by the company officials including some of the senior functionaries
like MR.KAMAL KHATRI, MR.SAMEER SHARMA, MR.VINEET WALIA nothing concrete has
been done to put an end to my agony and ordeal that too after putting in so
much of efforts time wise, moneywise etc since on daily basis I have been
making at least two long calls to the company.


10.
That I
have been duped, cheated, harassed, tortured mentally, socially, agonized and
drained financially by the company by
making false promises, commitments and not fulfilling its obligations towards
the CONSUMERS and expectations of the consumers as are required to be fulfilled by the
company under the LAW.


11.
That
even if I don’t get a satisfactory resolution of my problem after so many
telephonic conversations from 27.01.2014 to till date and the written
communication I will be left with no
other option but to take the matter to the COURT OF LAW to seek JUSTICE.


12.
That my
complaint no- as told by the company officials are 95845155 and 95634127.


I hope of getting an early resolution of my
problem.


Yours Truly,


(TANUJ NAGPAL)

B-8, FLAT NO-63, SECTOR-4, ROHINI,

DELHI-110085

[protected]#[protected]

ORDER NO[protected]