[Resolved]  Homeshop18 — Homeshop18 not refunding my money

Address:

Yavatmal, Maharashtra

Respected Sir/Madam, I have made a purchase (order number[protected] from homeshop18.com on 05/08/2015 and received the same on 10/08/2015. Product received was short in number(i.e 33 against 51 items) and even USED. I complained them about the same by raising ticket #[protected]. Also I called their customer care and complained about the same talking to their customer care representative and their senior Srijana as per whom I am asked to send it back to the vendor (zaveri pearls, ami dhruvi mansion, glass bldg, near zania apt, opp old river bridge, behind old shagun hotel, next to jain sthanakwasi uprashray, navagaon, dahisar(west), mumbai-400068) and my amount will be refunded back after receival of the product at vendor's place in 7 working days after Quality check which is to be done in 1-2 working days. I processed as said and they received my product on 14th August 2015 as per courier details from The Professional courier docket no.YTL1162383 while As per homeshop18 they received it on 15th August 2015. Since then I have called them speking to their seniors Mahendra (on 14th Aug), Deepti(on 17th Aug), Prashant(21st Aug), Harsha(on 4th Sept.) and today Ajay(i.e 10th Sept. 2015). Prashant promised My refund maximum by 3rd Sept. 2015. On not receival of the same I called and spoke to Harsha to learn that my product reached them short with 2 items. On asking number of items received she said 51-2=49. Now if you refer my first ticket (3rd line from top) it is clearly mentioned 33 items and they have received 49. From 15th August 2015 till today 10th September 2015 I am following up for my refund and getting answers there is a dispute and you will get a resolution in 2 days however resolution does not mean refund but next date for same procedure.